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Upgrade From SMC4.0.4 to 5.1.3 - SMC App Can't Synchronize

StanGibson

I upgraded from SMC 4.0.4 to 5.1.3 today, and now i am having an issue where some (but not all) of my users cannot synchronize the SMC iPhone App with the server. They constantly get a "synchronization Failed - Authentication Error".  A data refresh from the server will not refresh the App Sync either, but it is still successful. I can still control the phone (lock it, etc) from the server, but  just can't sync the app from the phone. Anybody else experience this? Any help greatly appreciated.



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    Hi,

    we have exactly the same issue here. 2 out of over 20 user / devices can't sync their app anymore. Deleting and reinstalling the app (with restart in between) doesn't solve it. It doesn't matter either, if they are online by wifi or cellular. We also updated our SMC from 4.0.4 over 5.0 to 5.1.3. Apps are all up-to-date. Managing the devices from the web interface is still possible. Any help is really appreciated.

    Regards,
    Dirk
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  • 0
    Hi,

    we have exactly the same issue here. 2 out of over 20 user / devices can't sync their app anymore. Deleting and reinstalling the app (with restart in between) doesn't solve it. It doesn't matter either, if they are online by wifi or cellular. We also updated our SMC from 4.0.4 over 5.0 to 5.1.3. Apps are all up-to-date. Managing the devices from the web interface is still possible. Any help is really appreciated.

    Regards,
    Dirk
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