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Secure EMail iOS: Play wav-file possible, but no sound

Hello World,

when i use an android device i can save .wav-files in secure workspace and play them. When i play them i can hear something.

In iOS i can play the .wav-file direct in Secure EMail App. But i can hear nothing.

Can anybody confirm that? Has anyone a solution?

Best regards

Tim

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0 Haridoss Sreenivasan over 7 years ago

Hi Tim,

Please help me with the following:

1. What is the version of Secure Email app?

2. What is the OS version on the iOS device?

3. What version of Sophos Mobile Control are you using?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 HHO-Tim over 7 years ago in reply to Haridoss Sreenivasan

1. What is the version of Secure Email app? 7.32.2

2. What is the OS version on the iOS device? 10.3.3

3. What version of Sophos Mobile Control are you using? 7.0.1.3 / Server-Version: 7.0.10 (rev 9932)
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0 Haridoss Sreenivasan over 7 years ago in reply to HHO-Tim

Hi HHO-Tim

When you try to play the audio directly from Secure Email App, the reason why you don't hear anything is that the application does not have the decoder. Please try to download the audio file and play from the mobile and it should play (using device's decoder). Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 HHO-Tim over 7 years ago in reply to Haridoss Sreenivasan

Hi Haridoss,

please let me know how can i download the file in the app. I can only play the wav-file.

Best regards

Tim
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