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Phone was stolen, now what? How do I use the location feature?

ksinclaire1

My phone (Samsung Galaxy 3 Note was stolen. I installed the Sophos security system on it, but now how do use the location tracking, SIM change detection, etc? Please help, as I am new to using this system.

Thanks.

:1021533


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    Hi ksinclaire1,

    sorry for the late reply.

    In general you can find information how to use the Loss & Theft feature in the online documentation.

    You first have to configure a password for the SMS commands and a trusted sender.
    So if you haven't done that while still possessing the device, you cannot use the features.

    If you have configured a password and a sender, simply send one of the commands from your trusted number to your device using e.g. "alarm password" or "locate password".

    Best regards
    Stefan

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  • 0

    Hi ksinclaire1,

    sorry for the late reply.

    In general you can find information how to use the Loss & Theft feature in the online documentation.

    You first have to configure a password for the SMS commands and a trusted sender.
    So if you haven't done that while still possessing the device, you cannot use the features.

    If you have configured a password and a sender, simply send one of the commands from your trusted number to your device using e.g. "alarm password" or "locate password".

    Best regards
    Stefan

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