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recovery Password

Lise16

Hello, I lost my password and the recovery password for my tablet. How can I recover them?

I just receive a tablet this week for my birthday and i dont know yet how to use it properly.

I download Sophos to protect my tablet. As I don't know yet how to take notes on my tablet, I forgot my passwords.

Can you help me? I don't know what to do.

Best Regards,

Lise

:1020003


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  • 0

    Hi, 

    I was recently trying the remote lock method from one of my authorized contacts using Lock Passcode.

    The phone got locked, but i opened with my Pin code i use for my device.
    The phone prompted me to restart and said that it will send me the new unlock code over SMS to the number from which i initiated the lock command.

    But till now i have not received any sms to that device.

    And i am not able to unlock with my previous phone pin code. 

    Now when i try to unlock my device with the previous command, Unlock Passcode. I am getting a reply stating Error executing remote command or device not registered as administrator.

    Please let me know if there is a solution for this, I have the latest available version in google play store and i use a HTC one m7.

    Thanks, Hoping there is a solution for this!! 

    :1020119
Reply
  • 0

    Hi, 

    I was recently trying the remote lock method from one of my authorized contacts using Lock Passcode.

    The phone got locked, but i opened with my Pin code i use for my device.
    The phone prompted me to restart and said that it will send me the new unlock code over SMS to the number from which i initiated the lock command.

    But till now i have not received any sms to that device.

    And i am not able to unlock with my previous phone pin code. 

    Now when i try to unlock my device with the previous command, Unlock Passcode. I am getting a reply stating Error executing remote command or device not registered as administrator.

    Please let me know if there is a solution for this, I have the latest available version in google play store and i use a HTC one m7.

    Thanks, Hoping there is a solution for this!! 

    :1020119
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