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wildfly-service.exe crashes randomly? Any one else had this error?

CalebBaker

Periodically the SMC server will go offline and the event viewer will show the following error in the event log:

Log Name:      Application
Source:        Application Error
Date:          8/1/2016 4:05:18 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SMC01.bhq.lan
Description:
Faulting application name: wildfly-service.exe, version: 1.0.15.0, time stamp: 0x51543b9d
Faulting module name: ntdll.dll, version: 6.3.9600.18233, time stamp: 0x56bb4ebb
Exception code: 0xc0000005
Fault offset: 0x0000000000035690
Faulting process id: 0x1754
Faulting application start time: 0x01d1eb0aa51e7e9a
Faulting application path: C:\Program Files (x86)\Sophos\Sophos Mobile Control\wildfly\bin\service\amd64\wildfly-service.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 111299fc-57c7-11e6-80e3-005056834dc8
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-08-01T09:05:18.000000000Z" />
    <EventRecordID>94804</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SMC01.bhq.lan</Computer>
    <Security />
  </System>
  <EventData>
    <Data>wildfly-service.exe</Data>
    <Data>1.0.15.0</Data>
    <Data>51543b9d</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.18233</Data>
    <Data>56bb4ebb</Data>
    <Data>c0000005</Data>
    <Data>0000000000035690</Data>
    <Data>1754</Data>
    <Data>01d1eb0aa51e7e9a</Data>
    <Data>C:\Program Files (x86)\Sophos\Sophos Mobile Control\wildfly\bin\service\amd64\wildfly-service.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>111299fc-57c7-11e6-80e3-005056834dc8</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

We are on SMC 6.1.8 and any help is much appreciated.



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Parents
  • 0

    Hi Caleb,

    at 04:00 AM the SMC service shuts down completely and restarts at 04:05 am automatically.
    This is done to do clear up temporary files and archive log files.
    Maybe the shutdown takes too long and then the restart automatically terminates the wildfly-service.exe.

    If the error appears in the eventlogs, does the server still work properly afterwards? Or do you have to start the service manually again to get the server working?
    If you have to start it manually I suggest that you raise a support request and also provide the SMC server log files.

    Best regards

    Stefan

Reply
  • 0

    Hi Caleb,

    at 04:00 AM the SMC service shuts down completely and restarts at 04:05 am automatically.
    This is done to do clear up temporary files and archive log files.
    Maybe the shutdown takes too long and then the restart automatically terminates the wildfly-service.exe.

    If the error appears in the eventlogs, does the server still work properly afterwards? Or do you have to start the service manually again to get the server working?
    If you have to start it manually I suggest that you raise a support request and also provide the SMC server log files.

    Best regards

    Stefan

Children
  • 0 in reply to SDU

    Hi there,

    this happens to my Sophos Mobile Server now too. More or less at 4.00 AM the wildfly-service.exe crashes. It started some weeks ago. What to do? My Sophos Mobile and the Windows Server 2012 R2 are on the latest versions / Patches.

     

    Greetings

    /Detlef

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