IOS Locate function

Question

Hi all,

I'm running SMC 3.5 on prem. I'm having some difficulty getting the IOS locate function working. I've checked the following as per the admin guide:

1. as the administrator, locate is enabled in settings

2. under the site settings, locate is enabled in the ios client tab

3. on an enrolled device, location services are on and the SMC app is activated and authorised.

I can locate my android devices without any issues, but for IOS devices the link just doesn't appear on the device properties.

I'm pulling my hair out trying to work this out. As far as I can tell, I've followed the admin guide to the letter, and the system just hates me.

Can anyone offer any advice?

Thanks, Steve

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SDU · Accepted Answer

Hi Sark1982, to get the location of iOS devices, you must have installed the Sophos Mobile Control app for iOS which can be downloaded via iTunes. Once the app is installed the users must allow the app to use the location of the device. Furthermore, you must have enabled the iOS client localization on the SMC server at "Settings | iOS Client". There you can define the radius the device may move until it reports the new position to the SMC server. Be aware that a lower radius might consume more battery. From your description it sounds as if everything looks good and the location should be reported correctly. Is it perhaps possible that the localisation of devices is disabled for administrators? in the list of devices properties, is there a field called 'location'? With iOS 7 and Sophos Mobile Control 3.6 we will be able to trigger the location similar to the way we do on Android. However, the app must be in the so called "App switcher" of the iOS device (can be accessed by pressing the home button twice). I hope this helps. Best regards Stefan :44621