Discussions SMC 3.6 Failure "This iOS MDM-Operation will be not supported by the device"

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SMC 3.6 Failure "This iOS MDM-Operation will be not supported by the device"

MisteryX over 11 years ago

Morning togehter,

when i want to enroll the SMC application to my iPhone 5 the following failure where shown.

Code -23 "This iOS MDM-Operation will be not supported by the device"

Another Problem:

When i enroll "Bootstrap of the iOS MDM Client", i got a sms with the link of my smc company server,

but when this link will be opened, Safari told me, that the server can't be found.

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0 SDU over 11 years ago

Hi MisteryX,
have you installed the so called "Bootstrap" before installing the SMC client on your iOS device?
This is required as a first step in order to manage an iOS device.
It seems as if your SMC server is not reachable from the internet as I could not ping it or perform an nslookup.
Please make sure the server displayed in the screenshot can be reached via the Internet.
Best regards
Stefan
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0 MisteryX over 11 years ago

The Bootstrap cannot be installed. If i roll it out an internal Failure -27 appears. Exists something like a wiki for sophos failures?
:45525
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0 SDU over 11 years ago

Hi MisteryX,
there exists a knowledgebase where you can search:
http://www.sophos.com/en-us/support/knowledgebase.aspx
In there, you might find this article for the error code -27:
http://www.sophos.com/en-us/support/knowledgebase/2350/1600/116994.aspx
I hope this helps.
Best regards
Stefan
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