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Active Sync Variable

doodleman99

hi there.

I think i must have missed a step in the config of i just don't know how to use SMC!

I have created a new profile under the android section for activesync but when i roll it out to my samsung it asks me for my password but doesn't lookup the %_USERNAME_% variable

original.jpg

when i add a new device i've noticed that the User Field is uneditable and only displays "---"? could this be the cause?

:44669


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    Hi doodleman99,

    it seems as if the user variables could not be replaced correctly by information looked up in the LDAP directory.

    This can have two reasons:

    1. You have not configured an external directory for the Sophos Mobile Control customer

    2. You have not added an LDAP link to this device (which requires a connection to an external director).

    For the configuration of the external directory, please have a look at our knowledge base article 118783 here.

    Once the LDAP directory is configured correctly, go to the device in question and press the edit button.

    Click on the 'Assign user to device' button and search for the user in question. Save these changes and try the deployment of the profile again.
    Now, as the server can find a linked user it will correctly look up the necessary information in the LDAP directory and the variables should be replaced.

    Best regards

    Stefan

    :44811
Reply
  • 0

    Hi doodleman99,

    it seems as if the user variables could not be replaced correctly by information looked up in the LDAP directory.

    This can have two reasons:

    1. You have not configured an external directory for the Sophos Mobile Control customer

    2. You have not added an LDAP link to this device (which requires a connection to an external director).

    For the configuration of the external directory, please have a look at our knowledge base article 118783 here.

    Once the LDAP directory is configured correctly, go to the device in question and press the edit button.

    Click on the 'Assign user to device' button and search for the user in question. Save these changes and try the deployment of the profile again.
    Now, as the server can find a linked user it will correctly look up the necessary information in the LDAP directory and the variables should be replaced.

    Best regards

    Stefan

    :44811
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