Can't on or activate Web Filtering on Sophos Intercept x for Mobile

Question

I can't on or activate the web filtering on Sophos Intercept x for Mobile 
 I am using Infinix Smart 8 Google Go edition 
 Please fix this

Rutvik Chavda · Answer

Hello, James Ryan Torremocha, 
 We appreciate you reaching out to the Sophos Community Forum. 
 
 You can't activate web Filtering on Sophos Intercept X for Mobile because your device is running Android Go (Google Go edition), which Sophos Intercept X does not support for Mobile.

Android Go Edition Limitation: Sophos Intercept X for Mobile does not support Android Go devices. This is confirmed in our official system requirements.

Accessibility Service Restriction: Web Filtering depends on the Sophos Accessibility Service. On Android 13 and later, especially with Android Go, Google restricts accessibility settings for system-level security. This often results in the message: &ldquo;Restricted setting: This setting is currently unavailable for your security.&rdquo;

No Workaround on Android Go: While some standard Android 13/14 devices allow enabling restricted settings (via App Info > three-dot menu > Allow restricted settings), Android Go devices typically block such actions entirely. The app may also be unavailable or limited in functionality via the Play Store.

For full feature support, including web Filtering, we recommend using a device that runs Android's standard (non-Go) edition and meets our official system requirements.

For more information, refer to this thread:

Why isn't Intercept X for Mobile available for Android Go? 
 
 Please refer to this article for reference: 
 docs.sophos.com/.../index.html 
 
 Let me know if you need any further help. 
 Regards,

Can't on or activate Web Filtering on Sophos Intercept x for Mobile

Top Replies