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Windows Phone 10 SD card disabled

astevens

Is SMC 5.1.7 compatible with Windows Phone 10? One of our users upgraded to Windows Phone 10. He is syncing mail successfully but gets a message that he can’t use an SD card because of a server policy. I don't see a policy configured in our SMC Windows Phone profile that would prevent the use of an SD card.



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  • 0

    Hi astevens,

    within Sophos Mobile Control there can be a restriction configured for Windows Phone devices which is called "Forbid SD card".
    Alternatively, you can also deny the usage of an SD card via an Exchange ActiveSync policy. Please have a look here how to configure this: technet.microsoft.com/.../dn764936.aspx

    To only show the current settings of the Exchange ActiveSync Policy, use the Exchange Management Shell and run the command "Get-MobileDeviceMailboxPolicy -Identity:"Name of the ActiveSync rule"

    In there, you should see a property called "AllowStorage card".

    Best regards
    Stefan

  • 0
    Hi Stefan, thank you for your response. We are not using the "Forbid SD card" option in our SMC Windows Phone policy and the Exchange AllowStorageCard setting is set to true. Perhaps a bug in Windows Phone 10?
  • 0 in reply to astevens
    Hi astevens,

    yes that might be possible as well. Do your users have an Lumia 950 or 950XL? As far as I know these are the only devices which have Windows 10 Mobile installed at the moment.
    Are your users maybe using a Technical Preview version of Windows 10 Mobile?

    Best regards
    Stefan
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