Discussions Update issue with 8.5.4

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Update issue with 8.5.4

ChristopherKoester over 6 years ago

Hello everybody,

after updating the server to Server-Version: 8.5.4 (rev 14904)

no installed apps are shown at any device, also after succesful manual sync they don't appear.

Anybody knowing this issue?

This thread was automatically locked due to age.

0 Haridoss Sreenivasan over 6 years ago

Hi Chris,

Plese help me with the following:

1. What is the OS on the device?

2. Is the "Installed Apps" tab shown?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 ChristopherKoester over 6 years ago in reply to Haridoss Sreenivasan

Thanks for your answer.

The installed app tab is shown for all devices.

The OS for the devices is Android 7.0 and Android 8.0.0

I found that there are some devices don't have updated the SMC app. They are running 8.0.3017.

These devices still show the installed apps.

The other devices are running SMC app 8.5.3226.

These devices don't show the installed apps.
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