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Sophos Mobile Security 8.5.2765 (23) call blocking terminates ongoing calls

I'm using Sophos Mobile Security 8.5.2765 (23) on a Samsung Galaxy S9+ which is running Android 8.0. I've found that if I am on the phone with someone, and an incoming call that will be blocked occurs, the app terminates both the incoming call and the ongoing call.

For example, I have the app configured to block calls from numbers not in my contact list. If such a call comes in while I am on the phone, my call is terminated.

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0 Haridoss Sreenivasan over 6 years ago

Hi Scott

Please help me with the following:

1. What is the device type?

2. What is the OS on the device?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Scott over 6 years ago in reply to Haridoss Sreenivasan

Thank you, but I provided those bits of information in my original post:

Samsung Galaxy S9+ which is running Android 8.0
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0 David B over 6 years ago in reply to Scott

Is this always reproducible? I tried it now on a S9 and the 2nd incoming call was ended as it should, the first one continued after that.
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0 Haridoss Sreenivasan over 6 years ago in reply to Scott

Hi Scott

I have forwarded this issue to our Dev team, i will update as soon as I get an update from the Dev team.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 David B over 6 years ago in reply to Haridoss Sreenivasan

I'm part of the Dev team ;)
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0 Scott over 6 years ago in reply to David B

Thanks for the replies. I apologize, but I forgot to state that I also use Google Voice. I'm not sure if this plays into the issue. I will try testing with Google Voice enabled and disabled.
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0 Scott over 6 years ago in reply to Scott

I've tried with and without Google Voice, and the ongoing call is dropped each time, if a new call comes in and is blocked by Sophos.
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