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iOS update

Richard Tilford over 6 years ago

I am trying to schedule an iOS update for one of our iPads. And am getting the following error.

ScheduleOSUpdateError[12008][MCMDMErrorDomain]The MDM request is invalid.Jun 1, 2018 8:07 AM

The ipad is has 11.3.1 on it, and i am trying to update it to the latest version.

Any idea please?

Thanks

Richard

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0 Haridoss Sreenivasan over 6 years ago

Hi Richard,

Do you see the iPad reporting the Sophos Mobile Control, and do you see the policies being pushed to this device without any issue?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Richard Tilford over 6 years ago in reply to Haridoss Sreenivasan

hello,

The iPad was compliant with all the policys that we set. I will have to setup another iPad, as someone dropped it earlier and the screen is now broken!

Thanks

Richard
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0 Haridoss Sreenivasan over 6 years ago in reply to Richard Tilford

Hi Richard,

So I assume that you are replacing the old iPad with the new one for the same user right?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 6 years ago in reply to Richard Tilford

Hi Richard,

When sending the Schedule OS update task to a supervised iOS device, the tasks runs into the following error
[12008][MCMDMErrorDomain]The MDM request is invalid.

This issue seems to be caused by a bug in iOS 11.3. Tests showed that the issue is solved with iOS 11.4. Please refer the article Sophos Mobile - Sending Schedule OS update tasks fails for iOS 11.3 devices for further details.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Andrew Mullins over 6 years ago in reply to Haridoss Sreenivasan

hi is there documented info that explains the schedule? we have hundreds of mission critical devices that need updating and in testing the iops update can take more than 24 hours to start after its been initiated from the SMC console.
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0 Andrew Mullins over 6 years ago in reply to Haridoss Sreenivasan

hi is there documented info that explains the schedule? we have hundreds of mission critical devices that need updating and in testing the iops update can take more than 24 hours to start after its been initiated from the SMC console.
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