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My mother has lost her PIN

Can anyone please tell me how I can help my mother reset her mobile SOPHOS PIN? Her phone is becoming out of date, she cannot update any settings or any apps.

I promise not to let her do this again!!



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  • Hi Wendy, 

    Just to confirm, I am referring to the Factory Reset/ Hard reset of the device. To give you a heads-up, factory reset causes data loss and puts your mobile device back to the out of box condition. If you wish to continue to do the factory reset you will have to check online on how to do the factory reset based on your device model. If you could share your device make and model I will try to get you the related article.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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