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The LDAP directory is not available at the moment - Second Customer/AD

Hello,

We are currently evaluating the platform and managed to successfully configure that whole setup.

Now we want to add a second Customer/AD in mobile control and created the second Customer under superadmin dashboard.

The ldap connection for the 2nd domain procedure seems to work fine, with wrong credentials not working, so it seems to communicate fine. Tried either with FQDN or IP.

However when trying to lookup users with ldap either to add administrators or new device we get the error "The LDAP directory is not available at the moment".

We are with Mobile control Server version: 8.1.3 (rev 13931)

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0 Haridoss Sreenivasan over 6 years ago

Hi Harry,

I suggest you create a support ticket and provide the server.log which would be helpful to look for any obvious error and take it from there.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Harry Theodorou over 6 years ago in reply to Haridoss Sreenivasan

Thank you Haridoss but we have managed to install the issue internally.
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0 Haridoss Sreenivasan over 6 years ago in reply to Harry Theodorou

Hi Harry,

Good to hear that. If possible do throw some hints on how you fixed the issue, so that it would be useful for the Forum users in the future.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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+1 Harry Theodorou over 6 years ago in reply to Haridoss Sreenivasan

In the LDAP mapping page for Username and Email i had not selected sAMAccountName and mail respectively.

The error it gave me was not very meaningful but i compared one by one with the first customer setup i had and found my mistake.
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0 Haridoss Sreenivasan over 6 years ago in reply to Harry Theodorou

Hi Harry,

Thank you for the inputs.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 6 years ago in reply to Harry Theodorou

Hi Harry,

Thank you for the inputs.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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