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SMC Updating Liscence fails

David Do Van

Hello Community,

 

I just tried to update our SMC (6.1.4.)standard licence but it just says it cant send the request.

 

 

Our SMC Server is an a DMZ which I actually didnt build. Do I have to free up Ports or Domains for that Server on the Firewall/Proxy?

 

Best Regards David



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  • 0

    Hi David, 

    To check the license the SMC Server connects via https to services.sophosmc.com. Maybe this is blocked by the Firewall in your network.

    Note:  https connections to services.sophosmc.com are only used for iOS App push, Windows App Push, License Key Activation and Reporting. If you are using Android via GCM devices you may not have this issue.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Hello Mr. Sreenivasan,

    We use a Sophos UTM (9.5) as Firewall and Proxy for the SMC Server. 

    I added an exception for the web filter.

     

    And as for ports I even tried this out for a moment.

    I still got the same error. 

     

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