Transitioning from email alerts to ConnectWise PSA or Kaseya Autotask ticketing integration has just became easier.
On November 14th we released a set of product enhancements to PSA Integrations extending Alert Filtering options, making it easier to replicate your email alert rules to PSA Ticket filtering rules.
How does it work?
- Setting up the alert filtering is done either in the PSA integration wizard in Sophos Central Partner Dashboard, or navigating to Settings & Policies and then Configure API Alerts.
- The alert rules determine which Sophos alerts will trigger a ticket to be created in the PSA.
- With this enhancement more than one alert rule can be created.
How is this better than the previous alert filtering options?
- Now you can define multiple combinations of severity-product-product category that would generate a ticket.
- The user experience for selecting which alert should generate a ticket has also been improved to make the selection process clearer.
- Specific customers can be selected to be included in the alert rule.
- Previously defined email alert exclusions are being respected by the ticketing integration.
