Self Service Portal in Email Gateway - How to determine if users has signed up

Hi Ninjatech1969 

If the invitation email was expired, you can resend the email request. In order to check if a user has registered, you can check it using their email address. Please refer to KBA: Sophos Central Admin: Enabling end user access to the Self Service Portal (SSP) and check Related information section.

• How do I tell if an email is already used?
  • Go to the SSP portal, select ‘forgot password’ and enter in the email address in question, if you get the password reset email then you know it is already set up for SSP.
    • Note that the forgot password link for SSP is different from the forgot password link for Central Admin (linked from the main Central Admin login page)
    • You should also enter the same email address into both forgot password areas to check if an account has been already set up in one or both.
  • If you have an account set up for either - you will receive an email response titled "Password reset for Sophos Central Admin" for both checks.
  • The body of the emails will differ between the two:
    • "USER PASSWORD RESET" for successful SSP account confirmation, or
    • "ADMIN PASSWORD RESET" for Central Admin account confirmation.
  • Note: You do not need to change the password if you already know it - this exercise is only needed if you are unsure if an email address in use in Sophos Central.
     

Hope this helps.