Jira Integration

Hello Sophos Community,

I am attempting to connect my Sophos Optix account with Jira using the native integration tool. After entering all of the configuration settings, the test configuration button delivers a successful test. However, no tickets are opened in Jira automatically from my Sophos alerts. I see the option to turn the Sophos alert into a Jira ticket manually but after clicking Ok, the integration fails while trying to open the ticket. 

Thanks for looking and I look forward to hearing how I might resolve this issue.