We are upgrading Sophos Cloud Optix Standard customers to Cloud Optix Advanced and will no longer offer Cloud Optix Standard from June 15, 2024.

Any customer actively using the Sophos Cloud Optix Standard functionality (included in the Intercept X Advanced for Server products) to Cloud Optix Advanced for the remainder of their term, at no additional cost.

The upgrade will be applied before June 15, 2024, when Cloud Optix Standard will no longer be offered.

No action is required as the change will be made automatically. If you are already using Cloud Optix Standard, your configuration will remain the same and you will have access to the full capabilities of Cloud Optix Advanced after the upgrade.

This change does not affect Cloud Optix Advanced customers.

Frequently Asked Questions

Q: What is Sophos Cloud Optix Standard?

Cloud Optix Standard is a limited set of Cloud Optix Advanced features included in the following Intercept X Advanced for Server product licenses:

• Intercept X Advanced for Server (SVRCIXA)
• Intercept X Advanced for Server with XDR (SVRCIXAXDR)
• Intercept X Advanced for Server with MDR (SVRMDR, SVRMDR-COMPLETE)

Cloud Optix Standard cannot be purchased separately.

 

Q: What’s changing?

Cloud Optix Standard will no longer be offered from June 15, 2024. Existing Intercept X Advanced for Server customers actively using the Cloud Optix Standard functionality (i.e. with at least one onboarded cloud environment) will be automatically upgraded to Cloud Optix Advanced for the remainder of their Intercept X Advanced for Server subscription term at no cost. Intercept X Advanced for Server customers who are not using the functionality today will not receive the upgrade to Cloud Optix Advanced automatically; however, they can request the upgrade.

Q: Do I need to do anything?

No action is required. The changes will be made automatically by Sophos for existing customers using Cloud Optix Standard.



Q: When will Cloud Optix Standard customers be upgraded to Cloud Optix Advanced?

Existing customers using Cloud Optix Standard (with at least one onboarded cloud environment) will be upgraded to Cloud Optix Advanced between 18 May 2024 and 15 June 2024.

Q: Is Sophos Cloud Optix being retired?

No. Sophos Cloud Optix Advanced remains available for customers to purchase if they require a Cloud Security Posture Management (CSPM) solution.

Q: Are Sophos Cloud Optix Advanced customers affected?

No. The changes only affect customers using Cloud Optix Standard. No changes are being made to Sophos Cloud Optix Advanced.

Q: Do Intercept X Advanced for Server customers need to purchase Cloud Optix Advanced at their next renewal?

To continue using Cloud Optix functionality when your Intercept X Advanced for Server license is due for renewal, you will need to purchase a Cloud Optix Advanced license in addition to your Intercept X Advanced for Server license.

Q: What happens if an existing Intercept X Advanced for Server customer is not actively using the Cloud Optix Standard functionality today, but plans to use it before the end of their current Server license term?

Existing Intercept X Advanced for Server customers with a valid term license starting on or before 14 June 2024 can request a Cloud Optix Advanced (COPXA) license for the remainder of their current Intercept X Advanced for Server license term.