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SEC Software delivery failed

Sophoan KHIEU

Dear Sir,

Could you please advise for SEC Software delivery failed.

I've emptied the Warehouse folder located at C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse.
and restarted the all Sophos services but still an issue.

Thanks & Regards,



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  • 0

    Hello Sophoan KHIEU,

    I see Last updated - Never so it didn't even complete the initial deployment to the CID(s). Do you have just the Recommended subscription or more than one, do you distribute to just the default share (\\TERMINAL2\SophosUpdate\) or others too?
    First place to look is right-click and View Update Manager Details. This might not give much insight though. Then please open the Logviewer and note the errors reported.

    Christian

    • 0 in reply to QC

      The update manager status error code : 80040406

      With thanks,

      • 0 in reply to Sophoan KHIEU

        Hello Sophoan KHIEU,

        could you show your updating source configuration, like the one below?

        Christian

        • 0 in reply to QC

          Dear Sir,

          Please find updating source configuration.

          Thank you so much!

          • 0 in reply to Sophoan KHIEU

            Hello Sophoan KHIEU,

            thanks, no anomalies as far as I can see.
            It's necessary to check the SUMTrace logs, in the Update managers view right-click on TERMINAL2 and select Update Now. In the newest SUMTrace log search for the string Cmd-Sock-604 >> ForceDispatcher DispatcherPrograms, this the start of the log for the forced update (if you can't find the string it should be in the previous log). The cycle ends when the status changes to Last checked ... and the corresponding line in the log contains DumpDefaultTargetSite (might have created another log so be sure you check again the latest).
            If you can't spot the error please post the log(s) here.

            Christian

            • 0 in reply to QC

              SUMTrace20170612T000130.log

              Dear Sir,

              Could you please find the log(s) here.

               

              Thanks & Best regards,

              • 0 in reply to Sophoan KHIEU

                Hello Sophoan KHIEU,

                I see lots of There is not enough space on the disk errors - could you check the available space on your C: drive?

                Christian
                P.S.: The Suggest as an answer checkbox means - what I've posted will perhaps resolve your issue not please tell me what to do.

                • 0 in reply to QC

                  Dear Sir,

                   

                  Received and noted, 

                  I will try to extend more drive C: space from Wm-ware server. 

                  Thank you so much!

                  • 0 in reply to Sophoan KHIEU

                    Dear Sir,

                    I've added more space to drive C:/ about 80GB of free space.

                    But there is still error on Sophos Enterprise Console software delivery failed.

                    Could you please kindly advise.

                    Thanks & Best regards,

                    https://www.dropbox.com/s/k9wsrx7tkvely1r/SUMTrace%20logs.zip?dl=0

                    • +1 in reply to Sophoan KHIEU

                      Hello Sophoan KHIEU,

                      thanks for the log. Lots of checksum errors, could be a result of the out-of-space condition. I'd suggest that you stop the Sophos Update Manager service, empty %ProgramData%\Sophos\Update Manager\Working\ and %ProgramData%\Sophos\Update Manager\Update Manager\Warehouse\, start the service and request an update.

                      Christian

                      • 0 in reply to QC

                        Thank you so much sir,

                        It's working ok following you advise.

                        With Best Regards,l

                        • 0 in reply to Sophoan KHIEU

                          TERMINAL2 update manager error code.zip file:///C:/Users/khieu.sophoan/Desktop/TERMINAL2%20update%20manager%20error%20code.htm

                          Dear Sir,

                          Could you please advise for "Update manager has not updated since July 12, 2017".

                          With thanks and all the best!

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