"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
Trace files are more detailed, and are intended for Sophos Technical Support. They are text files, and are always in English. The logs are located in the following location:
• XP/2003: C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Logs\ • Windows Vista and above: C:\ProgramData\Sophos\Update Manager\Logs\
C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Logs\
Logs actions and captures problems with the Sophos Update Manager service.
The logs are located in the following location:
Note: This log was introduced in Sophos Update Manager (SUM) 1.6.0.
This value indicates the location of the default share for SUM. It is created during installation, and should not be modified. If you need to modify this location, you can do so by following the instructions in System.xml - description of fields you can change.
[HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\UpdateManager] "Product Version"="184.108.40.206"
This value indicates the version of SUM. It is created during installation (or self-update) and should not be modified.
Values below this key are used by the SUM installer and should not be modified.
Note: On 64-bit computers the key will be:- [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Sophos\UpdateManager\]
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.