Documentation changes for the week of June 21st

Table of Contents

• Sophos Firewall
• Sophos Central
• Endpoint
• Sophos Mobile
• Others

Sophos Firewall

New

• How to use Sophos Network Agent with iOS13 device
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/AuthenticationClientNetworkAgentiOS13.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/AuthenticationClientNetworkAgentiOS13.html
    
    
• Migrating firewall management from SFM to Sophos Central.
  • KB 000042234: Sophos Firewall Manager: Migrate firewall management from SFM to Sophos Central

Updated

• How to use Sophos Network Agent with Android and iOS12 and earlier devices
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/AuthenticationClientNetworkAgentiOS12Android.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/AuthenticationClientNetworkAgentiOS12Android.html
    
    
• How to see the xfrm interface on the Interface list
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/concepts/IPsecConnections.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/VPNCreateRouteBasedVPN.html#task_mdt_y5x_qlb
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/concepts/IPsecConnections.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/VPNCreateRouteBasedVPN.html#task_mdt_y5x_qlb
    
    
• SD-WAN routes don't apply to system-generated RED traffic
  
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/RoutingSDWANPolicyRouting.html#concept_pms_d3b_5v__section_t1b_v3t_zkb
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/RoutingSDWANPolicyRouting.html#concept_pms_d3b_5v__section_t1b_v3t_zkb
    
    
• CLI hardware acceleration
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/cliGuide/concepts/SystemCommands.html#concept_udr_4z5_k5__section_w5q_txl_1qb
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/cliGuide/concepts/SystemCommands.html#concept_udr_4z5_k5__section_w5q_txl_1qb
    
    
• Updated v18 steps for verifying and updating the priority of VPN and static routes.
  • KB 000035835: Sophos Firewall: Troubleshooting steps when traffic is not passing through the VPN tunnel
    
    
• Added the syntax for the sample commands as well as a note to make the required details clearer. A link for the firewall rule for SFOS version 18 was also added.
  • KB 000035813: Sophos Firewall: Configure a GRE tunnel
    
    
• Added a workaround for TCP limitation.
  • KB 000035917: Sophos XG Firewall: Enable or disable the Session Initiation Protocol (SIP) module
    
    
• Updated the 2nd statement of the section "License synchronization scenarios for Active-Passive setup" to include a recommendation. This is done to prevent further issues from such a scenario.
  • KB 000036497: Sophos Firewall: FAQ on High Availability (HA) licensing
    
    
• Updated Image based on the current UI and updated the steps on Sophos Firewall Virtual appliance.
  • KB 000035990: Sophos Firewall: Reset the admin password
    
    
• Updated the command to delete the configuration files to only remove the configuration files and not the directory itself.
  • KB 000041768: SFOS: SSL VPN clients are unable to synchronize with updates to Permitted networks and Idle time-out in remote access SSL VPN policies
    
    
• Updated to include the XGS models and SFOS 18.5.
  • KB 000039345: Sophos Firewall: Supported VPN tunnels on version 17.x and 18.x

Sophos Central

Updated

• Updated images and instructions based on the current version of the Central dashboard.
  • KB 000036335: Sophos Central Admin: How to assign and unassign software to Devices
    
    
• Updated the SECS-supported Windows platforms Excel sheet in the article. Support for ARM64 devices for Windows 10 is added in the article as well.
  • KB 000034074: Sophos Enterprise Console and Sophos Central: Supported Windows Endpoint and Server Platforms
    
    
• Updated the Linux commands to configure the proxy settings.
  • KB 000034818: Sophos Central: How to configure devices to use proxy server settings
    
    

Endpoint

Updated

• Corrected the command for forcing a version updating when migrating through an installer.
  • KB 000035353: Sophos Anti-Virus for Linux: How to migrate to Sophos Central
    
    
• Updated to differentiate the steps on enabling verbose logging from Core Agent 2.19.3 and prior to Core Agent 2.19.3.
  • KB 000035303: Sophos Endpoint: How to enable verbose logging for Sophos System Protection
    
    
• Updated to reflect the squashfs and zfs filesystems as supported by fanotify.
  • KB 000034742: Sophos Anti-Virus for Linux: On-Access filesystem support
    
    

Sophos Mobile

Updated

• Listed functionalities that would not work if Sophos Mobile license is expired.
  • KB 000034521: Sophos Mobile: Effects of an expired license
    
    
• Updated to provide information as to how iOS foreground and background applications affect Sophos Secure Email notifications from being displayed in a timely manner.
  • KB 000036141: Sophos Secure Email: Email notifications on iOS
    
    

Others

Updated

• Removed inaccessible links that return 404 errors and added links to Reflexion RTC and Radar Lite: End of Support and integrating Sophos Email with external services.
  • KB 000036297: Reflexion: List of features, options, and services that protects your mail
    
    
• Added information on migrating from PMX to Sophos Email.
  • KB 000038888: Sophos PureMessage for UNIX: End of Support schedule
    
    
• Updated methods for contacting Customer Care.
  • KB 000035574: MySophos User Guide and FAQs