Documentation changes for the week of July 26th

Table of Contents

• Sophos Firewall
• Sophos Central
• Endpoint
• Central Email
• Sophos UTM
• Sophos Mobile
• Others

Sophos Firewall

New

• Sophos Firewall: Unable to edit Sophos Connect Client settings if the username includes union
  • KB 000040995: Sophos Firewall: Unable to edit Sophos Connect Client settings if the username includes union
    
    
• How to configure country blocking when WAF is used.
  • KB 000042367: Sophos Firewall: Configure country-blocking rule when WAF is used
    
    

Updated

• Updated Active Directory group membership behavior
  
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContents/AuthenticationActiveDirectoryGroupBehvaior.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/AuthenticationUsers.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/tasks/AuthenticationUserRegister.html

• Updated the Backup restore section
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/BackupAndRestore.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/BackupAndRestore.html
  • https://docs.sophos.com/nsg/sophos-firewall/17.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/BackupAndRestore.html

• Added the location for creating a firewall rule for version 18 and later, as well as the procedure on how to create a linked NAT rule.
  • KB 000035563: Sophos Firewall: Fix issues with Radius authentication used for wireless protection
  • KB 000035606: Sophos Firewall: Unable to get DHCP leased IP address after deployment in bridge mode
  • KB 000035612: Sophos Firewall: Configure location-aware identity-based access control policy
  • KB 000035548: Sophos Firewall: Configure LAN and RED devices to be on the same network
  • KB 000035737: Sophos Firewall: Captive Portal does not display
    
    
• Updated the images to include the latest UI.
  • KB 000035965: Sophos Firewall: Unable to receive report notifications
    
    
• Indicated the exact path where to find the setting Scan audio and video files. Updated the images to include the latest UI.
  • KB 000036351: Sophos Firewall: Unable to stream Netflix when used with web proxy
    
    
• Added information about version 18 and removed several sections.
  • KB 000035784: Sophos Firewall: User Applications reports are not generated
    
    
• Enumerated the needed steps. Clarified what the SNMP Manager tool is and provided a link for it. Linked the SNMP online documentation for further information.
  • KB 000036491: Sophos Firewall: How to configure SNMP
    
    
• Added information about version 18.
  • KB 000035785: Sophos Firewall: Why are search engine reports not showing any data?
    
    
• Included a screenshot of the scan result when no error is found on the disk.
  • KB 000036343: Sophos Firewall: Disk Test
    
    
• Updated the section about disk test to clearly explain the advantage of performing it before doing an upgrade.
  • KB 000039405: Sophos Firewall: Suggestions prior to upgrading the SFOS firmware version
    
    
• Removed iView from the applicable products.
  • KB 000035609: Sophos Firewall: Get comprehensive information on a user's internet behavior
  • KB 000035610: Sophos Firewall: Get a comprehensive view of a user’s email activities
    
    
• Updated the screenshot to reflect the new available filters.
  • KB 000035694: Sophos Firewall: Where to check how much of the Quarantine Area is being used?

Sophos Central

New

• Data Lake: Added information on storage limits.
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/DataLakeStorageLimits.html
    
    
• Live Discover: You can customize the pivot options in Live Discover.
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/tasks/LiveDiscoverCustomize.html
    
    
• Sophos Central Migration: Preserve group layouts
  • https://docs.sophos.com/central/Migrator/help/en-us/central/Migrator/Help/concepts/PreserveGroupLayouts.html
  • https://docs.sophos.com/central/Migrator/help/en-us/central/Migrator/Help/concepts/Set_up_policies.html
    
    
• Added roles to API credentials
  • https://docs.sophos.com/central/Enterprise/help/en-us/central/Enterprise/tasks/APICredentials.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/tasks/APICredentials.html
  • https://docs.sophos.com/central/Partner/help/en-us/central/Partner/tasks/APICredentials.html
    
    
• Sophos Central Endpoint: Python37 DLL loading error during Sophos Endpoint installation
  • KB 000042451: Sophos Central Endpoint: Python37 DLL loading error during Sophos Endpoint installation
    
    
• Steps on how to upgrade the AD sync utility when the automatic upgrade fails
  • KB 000042369: Sophos Central: Upgrade the AD Sync Utility to the latest version
    
    

Updated

• AWS and Azure servers now managed in Sophos Cloud Optix
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/NetworkAccessEventTypes.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ServersDescription.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/SophosCloudOptix.html
    
• Live Discover: Designer mode
  • https://abn-loctrans1.green.sophos/doc/SC/DOC-3134-live-discover-designer-mode/central/Customer/help/en-us/central/Customer/learningContents/LiveDiscover.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/tasks/EditOrCreateQuery.html
    
    
• MTR dashboard changes
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/MTRDashboard.html
    
    
• ZTNA: API permissions information updated
  • https://docs.sophos.com/central/ZTNA/startup/en-us/central/ZTNA/tasks/CreateAzureTenant.html
    
    
• Added nested groups in Windows installer command-line options
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/references/CentralWindowsCommandLineOptions.html
    
    
• Central firewall storage information updated
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/FirewallReportingStorage.html
    
    
• Updated Azure AD permissions needed for Azure AD sync
  
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/tasks/AddAzureApplication.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/learningContents/AzureSyncSetup.html
    
    
• Added information about automatic updates
  • https://docs.sophos.com/central/Customer/help/en-us/central/common/tasks/ActivateLicense.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ConfigureUpdatingPolicy.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ConfigureUpdatingPolicyServer.html
    
    
• Added a file size limit to restoring PE files
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ConfigureMalwareProtection.htmlµ
    
    
• Enhancements to Email DLP
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/tasks/CreateEmailDLPRule.html
    
    
• Clarified Domains and ports page
  
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/DomainsPorts.html
    
    
• Device Encryption - Added note that the Outlook add-in requires restarting Outlook
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/PasswordProtectFiles.html
    
    
• Mac installer command-line parameter corrected
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/references/CentralMacCommandLineOptions.html
    
    
• Clarified help for Smart Banners in Sophos Email Security
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/EmailSmartBanners.html
    
    
• Clarified help for Sender Checks in Sophos Email Security
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/EmailSecuritySenderChecks.html
    
    
• Added the information that starting in September 2021, all Sophos Central administrators will need multi-factor authentication (MFA) to sign in.
  • KB 000037071: Sophos Central Admin: Set up multi-factor authentication
    
    
• Updated the documentation link on how to set up the AD Sync Utility tool.
  • KB 000035346: Sophos Central Admin: AD Sync Utility FAQs
    
    
• Updated the documentation link
  • KB 000036778: Sophos Central: Set up Active Directory Sync using Central API credentials
    
    
• Changed the Sophos Firewall log file from sophoscentral.log to sophos-central.log.
  • KB 000041152: Sophos Central: What happens when Sophos Firewall gets de-registered?
    
    

Endpoint

Updated

• Added link to known ESH issue
  • KB 000036447: Sophos Endpoint Self Help: A component is not installed or has multiple versions
  • KB 000036446: Sophos Central: Sophos Endpoint Self Help - Services
  • KB 000036449: Sophos Endpoint Self Help: Update
  • KB 000036611: Sophos Endpoint Self Help: Troubleshooting Device Encryption with ESH
  • KB 000036450: Sophos Endpoint Self Help: Management Communication
  • KB 000036451: Sophos Endpoint Self Help Tool: Troubleshooting Policy Page
  • KB 000036736: Sophos Central: Endpoint Self Help - Server
    
    

Central Email

New

• Sophos Email: Why do the reported and actual attachments differ in size?
  
  • KB 000042372: Sophos Email: Why do the reported and actual attachments differ in size?
    
    
• Difference in handling attachment types and attachment names within Data Loss Prevention (DLP) rules, and how to use both on custom attachment file type rules.
  • KB 000042453: Sophos Email: Attachment type and attachment name handling
    

Updated

• Updated the description for the quarantined messages that are accessible through the web quarantine and email quarantine summaries to include Bulk Message.
  • KB 000034493: Sophos Email Appliance: Block emails to a specific address
    
    
• Updated links.
  • KB 000033495: Sophos Email/Web Appliance: Documentation links
    
    

Sophos UTM

New

• UTM on AWS quick start guide: Added warm/cold standby
  • https://docs.sophos.com/nsg/sophos-utm/utm-on-aws/9.705/quick-start-guide/en-us/index.htm
    
    
• UTM and UTM on AWS: Using QoS NEW
  • https://docs.sophos.com/nsg/sophos-utm/utm-on-aws/9.707/pdf/manual-en.pdf
  • https://docs.sophos.com/nsg/sophos-utm/utm-on-aws/9.707/help/en-us/index.htm
  • https://docs.sophos.com/nsg/sophos-utm/utm/9.707/pdf/manual-en.pdf
  • https://docs.sophos.com/nsg/sophos-utm/utm/9.707/help/en-us/index.htm
    

Sophos Mobile

Updated

• Updated the hyperlinks to point to the latest DEP documentation.
  • KB 000034945: Sophos Mobile: Activate the supervised mode on an iOS device
    
    

Others

New

• Tested third-party software that has been confirmed as tested and any potential known issues we have found.
  • KB 000042431: Managed Threat Detection: Tested third-party products and known issues
    
    

Updated

• Added APX 320X row on Sophos Access Points
  • KB 000035279: Retirement calendar for Sophos SG UTM, Sophos Firewall, Wireless, and RED
• Updated the decommissioned Microsoft blog which contains the information about Windows Processor support/requirements.
  • KB 000036433: SafeGuard Device Encryption: Support of hardware based on Intel Kaby Lake and AMD Bristol Ridge