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Error AADSTS50011 when attempted to add Sophos Outlook Add-in in MS365

Boyd Thomas

Getting Error AADSTS50011 when attempted to add Sophos Outlook Add-in in MS365.  Here is screenshot of the error:



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[edited by: Raphael Alganes at 11:58 AM (GMT -8) on 3 Mar 2025]
  • 0

    The suggested URL does not solve the issue - the app does not show in App Registrations.  It does show in Enterprise Applications but there is no place to update the URI, not  that I should have to. 

    • 0 in reply to Boyd Thomas

      Hello there,

      Thank you for contacting the Sophos Community.

      The following error is generally caused when the callback token's syntax is misconfigured within the directory service and may require adjustment within the associated Azure identity provider.

      Make sure you have used fqdn/oauth2/callback.

      If the issue persists, please open a case with support and share the Case ID.

      Regards,

       
      Emmanuel (EmmoSophos)
      Technical Team Lead, Global Community Support
      Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
      If a post solves your question use the 'Verify Answer' link.
      • 0 in reply to emmosophos

        Can you direct me to where the to "adjustment with the associated Azure identity provider" would be done?  And how to make sure I have used fqdn/oauth2/callback? Where that is configured? 

        Thanks. 

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