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A Windows API call returned error 1909 [0x00000070]

KAR AAR

 Hi Experts :) ,

 

I am facing an issue with the following ESC. We have Windows 7 and 10 OS installed in our environment. Below is the error I am getting.

Actually the Update is failing with the below error, and sometimes it updates successfully but next moment if I check it says Failed and the reason shows account locked. Whereas I've also checked the account in local machines its not locked. 

Would highly appreciative if I get quick response and support in solving this issue.

 

Please find error attached.

 

Thanks

Best Regards

Faisal



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  • 0

    The fact it's affecting a number of computers, is the issue with the updating account in the policy as sent down from SEC?

    What if you create a new domain user account, e.g.  SophosUpdate, so: Domain\SophosUpdate.  

    Set this new account in the updating policy (in SEC), this will send down a new updating policy to all the clients.  Do they then all update OK?  If not, what is in the alupdate log [https://community.sophos.com/kb/en-us/36262#ALUpdate.log] of the failing client?

    Regards,

    Jak

  • 0 in reply to jak

    Hello Jak,

     

    I am afraid if the issue remains the same as its happening with default user. What's the effect if we use a domain user ? Also what permissions would be required for that account.

     

    Thanks

    Regards

    Faisal.

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