A Windows API call returned error 1909 [0x00000070]

Question

Hi Experts :) , 
 
 I am facing an issue with the following ESC. We have Windows 7 and 10 OS installed in our environment. Below is the error I am getting. 
 Actually the Update is failing with the below error, and sometimes it updates successfully but next moment if I check it says Failed and the reason shows account locked. Whereas I've also checked the account in local machines its not locked. 
 Would highly appreciative if I get quick response and support in solving this issue.

Please find error attached.

Thanks 
 Best Regards 
 Faisal

jak · Accepted Answer

QC will probably provide you with a fuller answer. I'm currently on holiday and only have a Mac. 
 One thing that *might* help, and could be a quick fix would be to setup a web cid - https://community.sophos.com/kb/en-us/38238 . There is a chance that the local sophossau account is only used for UNC updating. If the clients were using HTTP the issue could just go away. Might be worth a quick try. Should only take 10 minutes to try. 
 If this did "fix" it, it would at least buy you some time for troubleshooting on maybe a single client using UNC. 
 For what it's worth, the Sophos Central client, which uses Sophos AutoUpdate XG, doesn't even create a local account. So if you were to switch to Sophos Central this issue would also be removed. 
 Regards, 
 Jak