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Client reports spyware but doesn't report to console

Can anyone help.

This morning one of our servers reported a trojan, for which it sent an email to the IT section, and also reported in its av and hips log . On checking the Enterprise Console, there is no log of any problems with that server. Surely the console should report any virus activity on the connected clients?

I am running Enterprise Console 5.5.0 and client save 10.7

is there an explanation for this please?

thanks

Tess

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0 QC over 7 years ago

Hello Tess,

if it has subsequently been cleaned up (this should also be ib the email) it won't appear as an alert requiring resolution. In the console you should see it in the server's computer details though.

Christian
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0 tessRoebuck over 7 years ago in reply to QC

Hi Christian

Thanks for the quick reply.

There is no information in the client log to say that the virus has been cleaned, only that it was detected

There is no mention of it at all in the Console
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0 QC over 7 years ago in reply to tessRoebuck

Hello Tess,

could you perhaps provide the client log (SAV.txt) as well as the Computer Details from the console?

Christian
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0 QC over 7 years ago in reply to tessRoebuck

Hello Tess,

could you perhaps provide the client log (SAV.txt) as well as the Computer Details from the console?

Christian
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