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Update manager error stating license has expired but it shouldn't be.

Have re-entered credentials multiple times and created a new instance on a test network that works so I believe the credentials are fine. Have put in a ticket but no one has contacted me for 2 days. Have also been trying all suggestions I can find from the forums but still no luck. Anyone have any ideas?

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0 QC over 7 years ago

Hello Larry Weaver,

the MyAccount page (if you have added your credentials) should show you the start and end dates.
Did all suggestions include writing to customercare@sophos.com?

Christian
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0 QC over 7 years ago

Hello Larry Weaver,

the MyAccount page (if you have added your credentials) should show you the start and end dates.
Did all suggestions include writing to customercare@sophos.com?

Christian
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0 Larry Weaver over 7 years ago in reply to QC

End dates are good for a couple of years and no I didn't see the email suggestion. I will try that now. Thank you.
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