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task bar icon missing

makeitwork

I have installed Sophos Anti-Virus 7 many times.  Our school district has it on thousands of computers.  I have a laptop with Windows XP Pro SP3 and the install works well.  The task bar shows the Sophos shield after the install but disappears after a reboot.  What can be done to make the task bar icon stay like it does on the vast majority of our computers?  I have re-installed it several times and every time it works well until a reboot.  The laptop does not have any Deep Freeze or other similar products on it.  The task manager shows ALMON.exe running which Sophos support said indicates that the anti-virus is still running.  I just want the icon to stay in the task bar.

:2901


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    Hello,

    just some simple questions: Is Hide inactive icons checked in the taskbar properties (probably not as it stays until reboot)?. If you stop ALMon.exe (when the icon "is there") and start it - does the icon reappear? Is the laptop a standard installation or is there perhaps some smart program ("taskbar manager") installed?

    Christian 

    :2905
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  • 0

    Hello,

    just some simple questions: Is Hide inactive icons checked in the taskbar properties (probably not as it stays until reboot)?. If you stop ALMon.exe (when the icon "is there") and start it - does the icon reappear? Is the laptop a standard installation or is there perhaps some smart program ("taskbar manager") installed?

    Christian 

    :2905
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