Hi all,
I've sophos management console running sophos protection version: 10.7.2.VE3.69.2
When it perform auto update an error has occurred said : Download of SAVXP failed from server http://[server_address]/updatemgr/CIDs/S066/SAVSCFXP/ with error code: 0000006b ,
While status on update manager from enterprise console is up to date.
Here is the log from (ALUpdate) log in %ProgramData%\Sophos\AutoUpdate\Logs\
<quote>
Trace(2017-Sep-04 17:24:07): UpdateCoordinator::UpdateNow: Entering
Trace(2017-Sep-04 17:24:07): PopulateCache: Entering
Trace(2017-Sep-04 17:24:07): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64
Trace(2017-Sep-04 17:24:07): ProductFactory::Create: SimpleProduct: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:24:07): ProductFactory::Create: SimpleProduct: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:24:07): ProductFactory::Create: SimpleProduct: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:24:07): ProductFactory::Create: Clean Product
Trace(2017-Sep-04 17:24:07): ProductFactory::Create: SAU Product
Trace(2017-Sep-04 17:24:07): ProductFactory::Create: SimpleProduct: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:24:07): ProductFactory::Create: SimpleProduct: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:24:07): ProductFactory::Create: SimpleProduct: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:24:07): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2017-Sep-04 17:24:07): Rediscovering update locations...
Trace(2017-Sep-04 17:24:07): Intelligent Updating using port number 51235
Trace(2017-Sep-04 17:24:12): Discovery resulted in 1 update source:
Trace(2017-Sep-04 17:24:12): http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP,8000,,0
Trace(2017-Sep-04 17:24:12): Measurement and filtering resulted in 0 update sources.
Trace(2017-Sep-04 17:24:12): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2017-Sep-04 17:24:12): Processing CID update location: http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/
Trace(2017-Sep-04 17:24:12): Added relative CID location: http://[Sophos_update_server]/updatemgr/CIDs/S066/OPMHMPA
Trace(2017-Sep-04 17:24:12): Added special product {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx} to relative CID location http://[Sophos_update_server]/updatemgr/CIDs/S066/OPMHMPA
Trace(2017-Sep-04 17:24:12): Added special product {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx} to relative CID location http://[Sophos_update_server]/updatemgr/CIDs/S066/OPMHMPA
Trace(2017-Sep-04 17:24:12): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 1
Trace(2017-Sep-04 17:24:12): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2017-Sep-04 17:24:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2017-Sep-04 17:24:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2017-Sep-04 17:24:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2017-Sep-04 17:24:12): Calling package_source_init
Trace(2017-Sep-04 17:24:12): TrySyncProduct, Calling BeginSync
Trace(2017-Sep-04 17:24:12): Custom certificate already present.
Trace(2017-Sep-04 17:24:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2017-Sep-04 17:24:12): Remote connection over HTTP.
Trace(2017-Sep-04 17:24:12): Read file master.upd (Remote).
Trace(2017-Sep-04 17:24:12): Synchronised file root.upd (Remote).
Trace(2017-Sep-04 17:24:12): Synchronised file escdp.dat (Local).
Trace(2017-Sep-04 17:24:12): No file expired_credential.dat.
Trace(2017-Sep-04 17:24:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2017-Sep-04 17:24:12): Synchronised file ProductID.dat (Local).
Trace(2017-Sep-04 17:24:12): ParseCustomerIDFile: completed: 0
Trace(2017-Sep-04 17:24:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:24:12): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2017-Sep-04 17:24:12): CIDUpdate(SyncProduct.Start): RMSNT, http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/
Trace(2017-Sep-04 17:24:12): Checksum found in master.upd matches cached cidsync.upd : 5935f9d4. Skipping download
Trace(2017-Sep-04 17:24:12): CIDUpdate(PrimarySuccess):
Trace(2017-Sep-04 17:24:15): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2017-Sep-04 17:24:15): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2017-Sep-04 17:24:15): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2017-Sep-04 17:24:15): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2017-Sep-04 17:24:15): CIDUpdate(SyncProduct.Start): SAVXP, http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/
Trace(2017-Sep-04 17:24:15): CIDUpdateLocation::Sync - Updating from http CID: http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/savxp
Trace(2017-Sep-04 17:24:15): CIDSync(CidSyncMessage):
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): vdl68.vdb
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): osdp.dll
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): msil-kea.ide
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): pdfu-cij.ide
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): Sophos Anti-Virus.msi
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\WSC_X64\WSCClient.exe
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): wow64ext.dll
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): xvdl59.vdb
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): svf.xml
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): xvdl145.vdb
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): xvdl14.vdb
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): xvdl66.vdb
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): xvdl186.vdb
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): xvdl110.vdb
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): xvdl79.vdb
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): drivers\kms\wxp_i386\skmscan.sys
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): drivers\sdcfilter\wxp_i386\sdcfilter.sys
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): drivers\sdcfilter\win7_i386\sdcfilter.sys
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): xvdl26.vdb
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): delf-gdf.ide
Trace(2017-Sep-04 17:24:30): CIDSync(CidSyncMessage): xvdl20.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): msil-kgw.ide
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): CommonAppData\Sophos\Sophos Anti-Virus\Config\bootstrap.xml
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): vdl38.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl40.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl29.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl149.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl31.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl183.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): savsync.upd
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): trikbo-c.ide
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl140.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): vdl76.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): diagnose\sducli.exe
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): pdfu-ckc.ide
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): vdl06.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): trickb-c.ide
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl168.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl100.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): rans-eqj.ide
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl99.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): vdl40.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): drivers\onaccess\win7_i386\sav.cat
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Control\WCPResDeu.dll
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): sophos_detoured_x64.dll
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): syncct-a.ide
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl139.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Control\WCPResCht.dll
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SavShellExt.dll
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): locky-zx.ide
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): vdl42.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl185.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl67.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\ApplicationManagement.dll
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl114.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl87.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): emote-ge.ide
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\WSC_Win32\WSCClient.exe
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): vdl49.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): vdl79.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl127.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): xvdl49.vdb
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): diagnose\setup.dll
Trace(2017-Sep-04 17:24:31): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_fc.exe
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): xvdl47.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): dwnl-uff.ide
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\integrity.dat
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): proci-ae.ide
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\x64\difxapi.dll
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SavResJap.dll
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): xvdl107.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): google-a.ide
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): docd-jte.ide
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): emote-fm.ide
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): xvdl95.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): docd-jue.ide
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\ComponentManager.dll
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_callout.sys
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): fare-doj.ide
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Control\WCMResDeu.dll
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): diagnose\szip.dll
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): xvdl181.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): vdl56.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): xvdl19.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): pdfu-cei.ide
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SAVHelpFra.chm
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): xvdl88.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SAVCleanupService.exe
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): ps_rootca.crt
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\ps_rootca.crt
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): drivers\onaccess\wlh_i386\savonaccess.sys
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): xvdl147.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): drivers\kms\win7_i386\skm.cat
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): xvdl154.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): phis-aty.ide
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Control\WCMResCht.dll
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): xvdl72.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): xvdl71.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Persistance.dll
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): vdl57.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): vdl45.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): xvdl164.vdb
Trace(2017-Sep-04 17:24:32): CIDSync(CidSyncMessage): sxlconfig.dat
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): CommonAppData\Sophos\Sophos Anti-Virus\Config\SAVIConfigFile.xml
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): vdlsync.upd
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Microsoft.VC90.CRT\msvcr90.dll
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): lethi-bv.ide
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): xvdl125.vdb
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): pdfu-cmu.ide
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\ScanEditExports.dll
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\ICAdapter.dll
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): CommonAppData\Sophos\Sophos Anti-Virus\Config\Quarantine.xml
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): xvdl25.vdb
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): xvdl129.vdb
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): emote-dd.ide
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): SDCService.exe
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_filter.dll
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): filfro-a.ide
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): xvdl64.vdb
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): xvdl196.vdb
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): diagnose\uploader.exe
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): trikbo-i.ide
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): lock-aaa.ide
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): xvdl188.vdb
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): sophtlib.dll
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): vbinj-qy.ide
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SAVControl.dll
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): sus01.vdb
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): drivers\onaccess\wlh_i386\sav.cat
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): diagnose\manifest.dat
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\DriveProcessor.dll
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SavShellExtX64.dll
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): cerb-ans.ide
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SavSecurity.dll
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\ssr32.exe
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): pdfdoc-q.ide
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): docd-jwx.ide
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): decep-as.ide
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): drivers\onaccess\wnet_amd64\savonaccessfilter.sys
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): vb-jnq.ide
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): xvdl175.vdb
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): drivers\onaccess\win7_amd64\sav.cat
Trace(2017-Sep-04 17:24:33): CIDSync(CidSyncMessage): SDCDevConx64.exe
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SAVUserContext.dll
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl37.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): savmscm.dll
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl94.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl118.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl134.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): public.pem
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\public.pem
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): spy-amk.ide
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl43.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SAVTelem.exe
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): vdl78.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SIPSManagement.dll
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Sophos Anti-Virus (es).URL
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl106.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): emote-fy.ide
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): limit-px.ide
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): vdl54.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): vdl20.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): msil-ket.ide
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): fare-dpc.ide
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): fare-dmj.ide
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl97.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl179.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): phis-awq.ide
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\TamperProtectionControl.dll
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): vdl74.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl192.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl124.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Sophos Anti-Virus (de).URL
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl69.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): msil-kgf.ide
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl82.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): fare-dlt.ide
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): htadl-bu.ide
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): vdl01.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl172.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): vdl.dat
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): xvdl178.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): malra-aw.ide
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): phis-auv.ide
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): vdl24.vdb
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): drivers\boottasks\win7_amd64\sophosbootdriver.cat
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\DataControlPlugin.dll
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): drivers\sdcfilter\wxp_i386\sdcfilter.cat
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): drivers\sdcfilter\win7_i386\sdcfilter.cat
Trace(2017-Sep-04 17:24:34): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\TamperProtectionPlugin.dll
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): xvdl152.vdb
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): xvdl83.vdb
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): drivers\kms\win7_i386\skmscan.inf
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update_64.exe
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\x64\swi_callout.inf
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_callout.inf
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): msili-oj.ide
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): remcos-y.ide
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Control\WebControlMessaging.dll
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): vdl80.vdb
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): xvdl105.vdb
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): phis-aum.ide
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): xvdl120.vdb
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Configuration.dll
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): phis-axl.ide
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): zbot-ltd.ide
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): emote-ea.ide
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SAVHelpChs.chm
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\DesktopMessaging.dll
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): xvdl143.vdb
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): drivers\kms\wxp_i386\skm.cat
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SophtainerAdapter.dll
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): manifest.dat
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): engsync.upd
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\DCManagement.dll
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): edl01.vdb
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): docd-jyz.ide
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): xvdl15.vdb
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): diagnose\sduconfig.xml
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): vdl30.vdb
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): vdl13.vdb
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): xvdl128.vdb
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): fare-dlq.ide
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Control\WCMResEng.dll
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): docd-jst.ide
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): msil-ken.ide
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): vdl25.vdb
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SavResFra.dll
Trace(2017-Sep-04 17:24:35): CIDSync(CidSyncMessage): Setup.dll
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_filter_64.dll
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl144.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\ThreatManagement.dll
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl163.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): injec-ud.ide
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SophosOfficeAV.dll
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl126.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl01.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): diagnose\sdugui.exe
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): age-awvf.ide
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl121.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl133.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl07.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl86.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): recam-r.ide
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): drivers\onaccess\win7_i386\savonaccessdriv.inf
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): drivers\onaccess\win7_amd64\savonaccessdriv.inf
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl81.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): nanoc-sq.ide
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl16.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): fare-dkt.ide
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl130.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl137.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): spy-amg.ide
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\DeviceControlPlugin.dll
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Categories.dll
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl50.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Control\WCPResJap.dll
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): andro-sx.ide
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): fare-dml.ide
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl169.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\AuthorisedLists.dll
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\FilterProcessors.dll
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Sophos Anti-Virus.URL
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl146.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl36.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): vvf.xml
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): vdl28.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): vdl43.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Control\WCMResFra.dll
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl17.vdb
Trace(2017-Sep-04 17:24:36): CIDSync(CidSyncMessage): xvdl122.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): xvdl11.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): sdc-integrity.dat
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): xvdl191.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\scf.dat
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Safestore32.dll
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): vdl44.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\EEConsumer.dll
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): phis-awf.ide
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): drivers\onaccess\win7_amd64\savonaccess.sys
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): vdl23.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): zbot-lth.ide
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): xvdl136.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): xvdl141.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): xvdl58.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): emotme-a.ide
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Control\WCPResIt.dll
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): ConfigureSAV.exe
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): vdl02.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\ScanManagement.dll
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): xvdl57.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): xvdl68.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): xvdl132.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SavResCht.dll
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SavResEsp.dll
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Sophos Anti-Virus (ja).URL
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): vb-jny.ide
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): vdl47.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\TamperProtectionManagement.dll
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): veex.dll
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): vdl39.vdb
Trace(2017-Sep-04 17:24:37): CIDSync(CidSyncMessage): xvdl190.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): pdfu-cgf.ide
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl123.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl10.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SWIManagement.dll
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): age-awvp.ide
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl75.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): pdfu-cgg.ide
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl80.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl162.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl05.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): locky-zt.ide
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Microsoft.VC90.CRT\Microsoft.VC90.CRT.manifest
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\BackgroundScanning.dll
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\scs-integrity.dat
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): spy-amp.ide
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl184.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): vdl16.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): vdl22.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\mime.txt
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): vdl14.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl96.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): vdl65.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl45.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): vdl09.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): phis-aue.ide
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): drivers\boottasks\wxp_i386\SophosBootTasks.exe
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): drivers\boottasks\win7_i386\SophosBootTasks.exe
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl35.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl177.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\x64\swi_callout.cat
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): vdl33.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\integrity.dat
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): zbot-lte.ide
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): inje-crr.ide
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SAVHelpIta.chm
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl27.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): vdl35.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl166.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl74.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): xvdl92.vdb
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Microsoft.VC90.CRT\msvcp90.dll
Trace(2017-Sep-04 17:24:38): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Control\WebControlPlugin.dll
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): recam-w.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): HIPSRules-10-3-221-1.bdl
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): darkc-fs.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): bckd-rvb.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): xvdl195.vdb
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Control\SWCAdapter.dll
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): gozi-jv.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): xvdl73.vdb
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): lethi-bw.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): xvdl44.vdb
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): drivers\boottasks\win7_i386\sophosbootdriver.cat
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): vdl61.vdb
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SystemInformation.dll
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): banl-cra.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): vdl48.vdb
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): drivers\kms\win7_i386\skmscan.sys
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): xvdl174.vdb
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): pdfj-ajn.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_ifslsp.dll
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): vdl26.vdb
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): injec-tz.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): bank-guc.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): diagnose\sof.dat
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): delf-gdh.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): vdl46.vdb
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): xvdl55.vdb
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): emote-fj.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): pdfu-cnu.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): phis-ayh.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): docd-kfi.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): elenoo-b.ide
Trace(2017-Sep-04 17:24:39): CIDSync(CidSyncMessage): docd-kfm.ide
Trace(2017-Sep-04 17:24:40): CIDSync(CidSyncMessage): pdfu-coa.ide
Trace(2017-Sep-04 17:24:40): CIDSync(CidSyncMessage): delf-gdz.ide
Trace(2017-Sep-04 17:24:40): CIDSync(CidSyncMessage): delf-gdy.ide
Trace(2017-Sep-04 17:24:40): CIDSync(CidSyncMessage): injec-us.ide
Trace(2017-Sep-04 17:24:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147217659
Trace(2017-Sep-04 17:24:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2017-Sep-04 17:24:41): AddSpecialRootFiles: theFile = savxp.map theRoot = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2017-Sep-04 17:24:42): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/", Error is :CIDSYNC_E_CIDSWAPERROR (Could not swap temporary and local CID directories.)
Trace(2017-Sep-04 17:24:42): CIDUpdate(CIDDownloadFailed): SAVXP, http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/
Trace(2017-Sep-04 17:24:46): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2017-Sep-04 17:24:46): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2017-Sep-04 17:24:46): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/
Trace(2017-Sep-04 17:24:46): Checksum found in master.upd matches cached cidsync.upd : fcd5700. Skipping download
Trace(2017-Sep-04 17:24:46): CIDUpdate(PrimarySuccess):
Trace(2017-Sep-04 17:24:49): CIDUpdateLocation::Prepare... entered
Trace(2017-Sep-04 17:24:49): CheckManifest completed successfully
Trace(2017-Sep-04 17:24:49): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2017-Sep-04 17:24:49): CustomFileMap::Read: Subfolder = sau productID = {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:24:49): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
Trace(2017-Sep-04 17:24:49): CustomFileMap::Read: File exists and appears valid.
Trace(2017-Sep-04 17:24:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2017-Sep-04 17:24:49): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2017-Sep-04 17:24:49): CIDUpdate(SyncProduct.Start): Sophos System Protection, http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/
Trace(2017-Sep-04 17:24:49): Checksum found in master.upd matches cached cidsync.upd : 59d2646f. Skipping download
Trace(2017-Sep-04 17:24:49): CIDUpdate(PrimarySuccess):
Trace(2017-Sep-04 17:24:52): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2017-Sep-04 17:24:52): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2017-Sep-04 17:24:52): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/
Trace(2017-Sep-04 17:24:52): Checksum found in master.upd matches cached cidsync.upd : ca3f0de0. Skipping download
Trace(2017-Sep-04 17:24:52): CIDUpdate(PrimarySuccess):
Trace(2017-Sep-04 17:24:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2017-Sep-04 17:24:55): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2017-Sep-04 17:24:55): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/
Trace(2017-Sep-04 17:24:55): Checksum found in master.upd matches cached cidsync.upd : ec1b32a5. Skipping download
Trace(2017-Sep-04 17:24:55): CIDUpdate(PrimarySuccess):
Trace(2017-Sep-04 17:24:59): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Sep-04 17:24:59): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2017-Sep-04 17:24:59): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2017-Sep-04 17:24:59): Calling package_source_init
Trace(2017-Sep-04 17:24:59): TrySyncProduct, Calling BeginSync
Trace(2017-Sep-04 17:24:59): Custom certificate already present.
Trace(2017-Sep-04 17:24:59): Not primary update location. Will not process license, credentials and product id files.
Trace(2017-Sep-04 17:24:59): Remote connection over HTTP.
Trace(2017-Sep-04 17:24:59): Read file master.upd (Remote).
Trace(2017-Sep-04 17:24:59): Synchronised file root.upd (Remote).
Trace(2017-Sep-04 17:24:59): ParseCustomerIDFile: completed: 0
Trace(2017-Sep-04 17:24:59): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:24:59): CIDUpdateLocation::SyncProduct - Updating Product: Sophos HitmanPro Alert
Trace(2017-Sep-04 17:24:59): CIDUpdate(SyncProduct.Start): Sophos HitmanPro Alert, http://[Sophos_update_server]/updatemgr/CIDs/S066/OPMHMPA
Trace(2017-Sep-04 17:24:59): Checksum found in master.upd matches cached cidsync.upd : 4fcd922a. Skipping download
Trace(2017-Sep-04 17:24:59): CIDUpdate(PrimarySuccess):
Trace(2017-Sep-04 17:25:02): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2017-Sep-04 17:25:02): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2017-Sep-04 17:25:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2017-Sep-04 17:25:02): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Clean
Trace(2017-Sep-04 17:25:02): CIDUpdate(SyncProduct.Start): Sophos Clean, http://[Sophos_update_server]/updatemgr/CIDs/S066/OPMHMPA
Trace(2017-Sep-04 17:25:02): Checksum found in master.upd matches cached cidsync.upd : 1d576557. Skipping download
Trace(2017-Sep-04 17:25:02): CIDUpdate(PrimarySuccess):
Trace(2017-Sep-04 17:25:05): ALUpdate(DownloadEnded):
Trace(2017-Sep-04 17:25:05): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2017-Sep-04 17:25:05): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==true numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Sep-04 17:25:05): Null update
Trace(2017-Sep-04 17:25:05): ALUpdate(Action.Skipped): RMSNT
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate...
Trace(2017-Sep-04 17:25:05): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: Subfolder = rms productID = {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\rms.custom
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File exists and appears valid.
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate complete.
Trace(2017-Sep-04 17:25:05): Updating plugin cache for RMSNT
Trace(2017-Sep-04 17:25:05): Successfully updated plugin cache for RMSNT
Trace(2017-Sep-04 17:25:05): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Sep-04 17:25:05): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==true numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Sep-04 17:25:05): Null update
Trace(2017-Sep-04 17:25:05): ALUpdate(Action.Skipped): Sophos HitmanPro Alert
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate...
Trace(2017-Sep-04 17:25:05): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: Subfolder = hmpa64 productID = {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\hmpa64.custom
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File exists and appears valid.
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate complete.
Trace(2017-Sep-04 17:25:05): Updating plugin cache for Sophos HitmanPro Alert
Trace(2017-Sep-04 17:25:05): Successfully updated plugin cache for Sophos HitmanPro Alert
Trace(2017-Sep-04 17:25:05): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==true numfilestocahce 1 Actiontype CleanActionNot preinstalled product
Trace(2017-Sep-04 17:25:05): Null update
Trace(2017-Sep-04 17:25:05): ALUpdate(Action.Skipped): Sophos Clean
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate...
Trace(2017-Sep-04 17:25:05): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: Subfolder = clean64 productID = {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\clean64.custom
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File exists and appears valid.
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate complete.
Trace(2017-Sep-04 17:25:05): Updating plugin cache for Sophos Clean
Trace(2017-Sep-04 17:25:05): Successfully updated plugin cache for Sophos Clean
Trace(2017-Sep-04 17:25:05): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==true numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Sep-04 17:25:05): Null update
Trace(2017-Sep-04 17:25:05): ALUpdate(Action.Skipped): Sophos AutoUpdate
Trace(2017-Sep-04 17:25:05): Updating subscription information from product ID data.
Trace(2017-Sep-04 17:25:05): Rigid name: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Trace(2017-Sep-04 17:25:05): Version: 10.7.2.3.3692.1
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate...
Trace(2017-Sep-04 17:25:05): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: Subfolder = sau productID = {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File exists and appears valid.
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate complete.
Trace(2017-Sep-04 17:25:05): Updating plugin cache for Sophos AutoUpdate
Trace(2017-Sep-04 17:25:05): Successfully updated plugin cache for Sophos AutoUpdate
Trace(2017-Sep-04 17:25:05): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==true numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Sep-04 17:25:05): Null update
Trace(2017-Sep-04 17:25:05): ALUpdate(Action.Skipped): Sophos System Protection
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate...
Trace(2017-Sep-04 17:25:05): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: Subfolder = ssp productID = {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.custom
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File exists and appears valid.
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate complete.
Trace(2017-Sep-04 17:25:05): Updating plugin cache for Sophos System Protection
Trace(2017-Sep-04 17:25:05): Successfully updated plugin cache for Sophos System Protection
Trace(2017-Sep-04 17:25:05): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==true numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Sep-04 17:25:05): Null update
Trace(2017-Sep-04 17:25:05): ALUpdate(Action.Skipped): Sophos Network Threat Protection
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate...
Trace(2017-Sep-04 17:25:05): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: Subfolder = ntp64 productID = {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.custom
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File exists and appears valid.
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate complete.
Trace(2017-Sep-04 17:25:05): Updating plugin cache for Sophos Network Threat Protection
Trace(2017-Sep-04 17:25:05): Successfully updated plugin cache for Sophos Network Threat Protection
Trace(2017-Sep-04 17:25:05): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==true numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Sep-04 17:25:05): Null update
Trace(2017-Sep-04 17:25:05): ALUpdate(Action.Skipped): Sophos Endpoint Defense
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate...
Trace(2017-Sep-04 17:25:05): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: Subfolder = sed64 productID = {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.custom
Trace(2017-Sep-04 17:25:05): CustomFileMap::Read: File exists and appears valid.
Trace(2017-Sep-04 17:25:05): CIDUpdateLocation::OnNullUpdate complete.
Trace(2017-Sep-04 17:25:05): Updating plugin cache for Sophos Endpoint Defense
Trace(2017-Sep-04 17:25:05): Successfully updated plugin cache for Sophos Endpoint Defense
Trace(2017-Sep-04 17:25:09): RMSMessageHandler: ALUpdateEnd
Trace(2017-Sep-04 17:25:09): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/</Insert></ErrorMessage><ReadableMessage>ERROR: Download of SAVXP failed from server http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/</ReadableMessage></Config>
Trace(2017-Sep-04 17:25:09): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/</Insert></ErrorMessage><ReadableMessage>ERROR: Download of SAVXP failed from server http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/</ReadableMessage></Config>
Trace(2017-Sep-04 17:25:09): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/</Insert></ErrorMessage><ReadableMessage>ERROR: Download of SAVXP failed from server http://[Sophos_update_server]/updatemgr/CIDs/S066/SAVSCFXP/</ReadableMessage></Config>
Trace(2017-Sep-04 17:25:09): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Sep-04 17:25:10): IPCSender::ProcessSend exiting
Trace(2017-Sep-04 17:25:10): ALUpdate finished
</quote>
From log above, I belived the problem is caused by Error is :CIDSYNC_E_CIDSWAPERROR (Could not swap temporary and local CID directories.) and it shown the troubleshooting on this link . But as I following the instructions, I couldn't find the service called 'Windows Search' and attempting to update manually keep failing. FYI our management is running on WIN_2008_R2_SVR_X64. FYI the downloading link for SAVXP could be access via web browser.
Is there any idea to solve this problem?
Best regards,
Febrianto
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