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"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
Warning 25010.An Error occurred while running the custom action 'MoveFolders'. Contact your support personnel.
Error 25010. An error occurred while running the custom action 'WaitUntilFileUnlocked'
Warning 25010. An error occurred while running the custom action 'Delete Folders'. Contact your support personnel.
CIDUpdateLocation::SyncProduct: Failed to update product ([packageName]) from "[updateAddress]", Error is :CIDSYNC_E_CIDSWAPERROR (Could not swap temporary and local CID directories)
First seen in Sophos Anti-Virus for Windows 2000+
In many cases however a simple restart of the computer will solve the problem.
You should consider adding an Indexing exclusion to stop the issue occurring again in the future. Follow the instructions below for your operating system.
See the section 'How do I add or remove index locations?' on the following Microsoft page: Improve Windows searches using the index: frequently asked questions
The paths you need to exclude are:
Once the exclusions are in place restart the 'Windows Search' service (Start | Run | Type: services.msc | Press return).
Once the exclusions are in place restart the 'Indexing Service' (Start | Run | Type: services.msc | Press return).
You can use the Sysinternals tool Process Monitor (See this guide) tool. This tool can capture file and registry events which will will help indicate the process locking the files required by Sophos to uninstall/update successfully. The result column in Process Monitor will say 'ACCESS DENIED', setting a filter that contains 'AutoUpdate\Cache' should help you locate any non-Sophos processes locking the files. If one is found, you should investigate that application or seek advice from the application vendor.
This Microsoft workshop article here is very helpful in explaining some practical uses for Process Monitor with an aim to troubleshoot various scenarios like this.
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