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Nearly complete installation

Adan Alberto Orea Vite

Good Afternoon:

We have several clients that are being installed Sophos EndPoint, which at the end shows that the installation is almost ready, to be updated when you have an internet connection, when the computer actually has internet.

We restart the computer, however, the msg has not been updated.

We already tried with our intranet and with a free internet service and the result is the same.

Unable to update.

Thank you so much.



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  • 0

    Hi Adan, 

    Please share the install log from %temp% folder.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Of course, Of course, attached files. Thank so much.

     

    Fullscreen Sophos AutoUpdate 5.6.388 setup log 20170703 100603.txt Download 
    03-07-2017 10:06:03 Successfully requested Sophos Endpoint Defense disable tamper protection of SAU.
03-07-2017 10:06:03 In MsiInstall::GetPackageProductInfo().
03-07-2017 10:06:03 In MsiInstall::GetPackageProperty().
03-07-2017 10:06:03 Leaving MsiInstall::GetPackageProperty() with ERROR_SUCCESS.
03-07-2017 10:06:03 In MsiInstall::GetPackageProperty().
03-07-2017 10:06:03 Leaving MsiInstall::GetPackageProperty() with ERROR_SUCCESS.
03-07-2017 10:06:03 In MsiInstall::GetPackageProperty().
03-07-2017 10:06:03 Leaving MsiInstall::GetPackageProperty() with ERROR_SUCCESS.
03-07-2017 10:06:03 Leaving MsiInstall::GetPackageProductInfo().
03-07-2017 10:06:03 In MsiLib::IsProductInstalled().
03-07-2017 10:06:03 Leaving MsiInstall::IsProductInstalled() with true.
03-07-2017 10:06:03 Pre-existing version: 5.5.0.26; Installing version: 5.6.388.
03-07-2017 10:06:03 Installation type: Minor upgrade.
03-07-2017 10:06:08 Installation of Sophos AutoUpdate version: 5.6.388 completed successfully.
03-07-2017 10:06:08 REBOOTCODE: 0
03-07-2017 10:06:08 Update data dir: C:\ProgramData\Sophos\AutoUpdate
03-07-2017 10:06:08 Successfully registered for tamper protection with Sophos Endpoint Defense.
    Sophos Autoupdate 5.6.388 install log 20170703 100603.txt
    Fullscreen Sophos AutoUpdate 5.8.340 setup log 20170711 091415.txt Download 
    11-07-2017 09:14:15 Successfully requested Sophos Endpoint Defense disable tamper protection of SAU.
11-07-2017 09:14:15 In MsiInstall::GetPackageProductInfo().
11-07-2017 09:14:15 In MsiInstall::GetPackageProperty().
11-07-2017 09:14:15 Leaving MsiInstall::GetPackageProperty() with ERROR_SUCCESS.
11-07-2017 09:14:15 In MsiInstall::GetPackageProperty().
11-07-2017 09:14:15 Leaving MsiInstall::GetPackageProperty() with ERROR_SUCCESS.
11-07-2017 09:14:15 In MsiInstall::GetPackageProperty().
11-07-2017 09:14:15 Leaving MsiInstall::GetPackageProperty() with ERROR_SUCCESS.
11-07-2017 09:14:15 Leaving MsiInstall::GetPackageProductInfo().
11-07-2017 09:14:15 In MsiLib::IsProductInstalled().
11-07-2017 09:14:15 Leaving MsiInstall::IsProductInstalled() with true.
11-07-2017 09:14:15 Pre-existing version: 5.6.388; Installing version: 5.8.340.
11-07-2017 09:14:15 Installation type: Minor upgrade.
11-07-2017 09:14:23 Installation of Sophos AutoUpdate version: 5.8.340 completed successfully.
11-07-2017 09:14:23 REBOOTCODE: 0
11-07-2017 09:14:23 Update data dir: C:\ProgramData\Sophos\AutoUpdate
11-07-2017 09:14:23 Telemetry Interval is 86400 seconds
11-07-2017 09:14:23 C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
11-07-2017 09:14:23 Telemetry Interval updated to 86400 seconds
11-07-2017 09:14:23 Set Telemetry RandomOffset: 2045l.
11-07-2017 09:14:23 Set Telemetry LastTelemetryTime: 1499696063l.
11-07-2017 09:14:23 Successfully registered for tamper protection with Sophos Endpoint Defense.

      Sophos UI Install Log 20170711 091142.txt

  • 0 in reply to Adan Alberto Orea Vite

    Issue solved, the solution is delete register keys of Microsoft Essencials.

    Thank so much.

  • 0 in reply to Adan Alberto Orea Vite

    Hi Adan,

    Thank you for the update. If possible please share the steps you performed (registry key deleted) to resolve the issue, so that it would be helpful for the other users when needed.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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