Good Morning,
Can anyone advise on what would cause real time protection to become disabled? The Real time protections seems to be preventing a laptop to not establish a heartbeat and thus prevent an end user from getting internet access.
Environment - Laptop/Dock -> Laptop in Sleep mode.
user comes in, docks laptop, leave it sleeping, comes back 30mins later opens laptop - heartbeat not established and has no network. (Dock has ethernet cable plugged in and laptop detects lan)
We reboot laptop, sign into windows and heartbeat is established.
Running a network of 30-40 laptops, and this seems to be only 1 having this particular issue. Everyone else seems to be fine docking their laptop and establishing heartbeat in 1-2mins tops.
Any thoughts? This has occurred multiple times in past month and seems unreasonable to have user reboot laptop every time.
| Update succeeded | Aug 2, 2017 9:39 AM | ||
| Sophos Firewall reported computer resumed sending heartbeat signals | Aug 2, 2017 9:38 AM | ||
| Real time protection re-enabled | Aug 2, 2017 9:34 AM | ||
| Peripheral allowed: SMI USB DISK USB Device | Aug 2, 2017 9:34 AM | ||
| Real time protection disabled | Aug 2, 2017 9:34 AM | ||
| Peripheral allowed: Intel(R) Dual Band Wireless-AC 8260 | Aug 2, 2017 9:27 AM | ||
| Sophos Firewall reported computer not sending heartbeat signals | Aug 2, 2017 9:11 AM | ||
| Peripheral allowed: SMI USB DISK USB Device | Aug 2, 2017 9:09 AM | ||
| Peripheral allowed: Intel(R) Dual Band Wireless-AC 8260 | Aug 2, 2017 9:09 AM |
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