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Uninstallation failed. Unable to locate Sophos UI MSI

NikolaSovljanski

Hello,

My company is using Sophos Central.

I have a problem with uninstallation Sophos Endpoint Protection on my device.

community.sophos.com/.../uninstalling-sophos-endpoint-agent



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  • 0

    Hello NikolaSovljanski,

    as you've followed Jak's suggestion (BTW: why did you not post in the Cetral forum?) and set the Logging value - did you again attempt to uninstall and check the log created?

    Christian   

  • 0 in reply to QC

    Hi Christian,

    The main problem is that Sophos can't be updated.

    Yes, I did that...two times. Log looks fine.

    Uninstall Sophos >  Install again >  15 minutes I'm looking at Security Health on Sophos Central and waiting for Services to start, but Sophos Network Threat Protection never start again, and I can't start it from local.

    High Alert - Failed to protect computer.

    Action - Reinstall Endpoint Protection 

     

Reply
  • 0 in reply to QC

    Hi Christian,

    The main problem is that Sophos can't be updated.

    Yes, I did that...two times. Log looks fine.

    Uninstall Sophos >  Install again >  15 minutes I'm looking at Security Health on Sophos Central and waiting for Services to start, but Sophos Network Threat Protection never start again, and I can't start it from local.

    High Alert - Failed to protect computer.

    Action - Reinstall Endpoint Protection 

     

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