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Uninstallation failed. Unable to locate Sophos UI MSI

NikolaSovljanski

Hello,

My company is using Sophos Central.

I have a problem with uninstallation Sophos Endpoint Protection on my device.

community.sophos.com/.../uninstalling-sophos-endpoint-agent



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  • 0

    Hello NikolaSovljanski,

    as you've followed Jak's suggestion (BTW: why did you not post in the Cetral forum?) and set the Logging value - did you again attempt to uninstall and check the log created?

    Christian   

  • 0 in reply to QC

    Hi Christian,

    The main problem is that Sophos can't be updated.

    Yes, I did that...two times. Log looks fine.

    Uninstall Sophos >  Install again >  15 minutes I'm looking at Security Health on Sophos Central and waiting for Services to start, but Sophos Network Threat Protection never start again, and I can't start it from local.

    High Alert - Failed to protect computer.

    Action - Reinstall Endpoint Protection 

     

  • 0 in reply to NikolaSovljanski

    Hello NikolaSovljanski,

    Log looks fine
    I thought that the UI uninstall failed.

    Install again
    seemingly with success but the it reports failed? I'm not familiar with the Central install behaviour     so unfortunately I can't say which log you should check. As said, the "other" forum is probably the better place (once you have joined it you should be able to moce this thread there).

    Christian

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