This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Anti-Virus not installing

I had to uninstall and re-install Sophos on to a clients computer.  When re-installing, all components, except the Sophos Anti-Virus, installed on the the clients machine.  The Enterprise console just displays this error, "Failed to install SAVXP. The MSI has failed" ,over and over.  Attached is the CustomActions Log.  The install log is too large paste.  

 

2017-07-05 11:04:17 ExtractClassicConfig: Action started

2017-07-05 11:04:17 ExtractClassicConfig: Action succeeded

2017-07-05 11:04:17 PreInstallChecks: Action started

2017-07-05 11:04:17 PreInstallChecks: Action succeeded

2017-07-05 11:04:17 SetBootDriverStartupProperty: Action started

2017-07-05 11:04:17 SetBootDriverStartupProperty: Boot driver: not installed.

2017-07-05 11:04:17 SetBootDriverStartupProperty: Action succeeded

2017-07-05 11:04:17 SetClassFilterPresentProperty: Action started

2017-07-05 11:04:17 SetClassFilterPresentProperty: Setting class filter present property to: 0

2017-07-05 11:04:17 SetClassFilterPresentProperty: Action succeeded

2017-07-05 11:04:17 SetDriverProperty: Action started

2017-07-05 11:04:17 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:17 SetDriverProperty: Action succeeded

2017-07-05 11:04:17 SetProcessorProperties: Action started

2017-07-05 11:04:17 SetProcessorProperties: Action succeeded

2017-07-05 11:04:17 SetRestoreExcludedProcessesProperty: Action started

2017-07-05 11:04:17 SetRestoreExcludedProcessesProperty: SetRestoreExcludedProcessesProperty

2017-07-05 11:04:17 SetRestoreExcludedProcessesProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:17 SetRestoreExcludedProcessesProperty: Action succeeded

2017-07-05 11:04:23 CheckRegForNullDACLs: Action started

2017-07-05 11:04:23 CheckRegForNullDACLs: Action succeeded

2017-07-05 11:04:24 WaitForSAVService: Action started

2017-07-05 11:04:24 WaitForSAVService: WaitForSAVService: Walking system processes...

2017-07-05 11:04:24 WaitForSAVService: WaitForSAVService: Finished walking system processes.

2017-07-05 11:04:24 WaitForSAVService: Action succeeded

2017-07-05 11:04:24 CheckUninstallDrivers: Action started

2017-07-05 11:04:24 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false.

2017-07-05 11:04:24 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false.

2017-07-05 11:04:24 CheckUninstallDrivers: Action succeeded

2017-07-05 11:04:24 DeleteIDEs: Action started

2017-07-05 11:04:24 DeleteIDEs: Action succeeded

2017-07-05 11:04:24 DeleteBDLs: Action started

2017-07-05 11:04:24 DeleteBDLs: Action succeeded

2017-07-05 11:04:24 DeleteHIPSConfig: Action started

2017-07-05 11:04:24 DeleteHIPSConfig: Action succeeded

2017-07-05 11:04:24 UpdateSavAdapterDll: Action started

2017-07-05 11:04:34 UpdateSavAdapterDll: Action succeeded

2017-07-05 11:04:34 UpdateDesktopMessaging: Action started

2017-07-05 11:04:34 UpdateDesktopMessaging: UpdateDesktopMessaging: Could not delete SAVPlugin registry key(2)

2017-07-05 11:04:34 UpdateDesktopMessaging: Action succeeded

2017-07-05 11:04:34 CopyOtherFiles: Action started

2017-07-05 11:04:34 CopyOtherFiles: CopyOtherFiles custom action - Copying other driver files

2017-07-05 11:04:34 CopyOtherFiles: Copying class filter source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\sdcfilter\win7_amd64\SDCFILTER.INF, target: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\

2017-07-05 11:04:34 CopyOtherFiles: Copying boot driver source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\boottasks\win7_amd64\SOPHOSBOOTDRIVER.INF, target: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\

2017-07-05 11:04:34 CopyOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.

2017-07-05 11:04:34 CopyOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:34 CopyOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll detoured exists, proceeding to rename it & mark for delete.

2017-07-05 11:04:34 CopyOtherFiles: Copying boot tasks source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\boottasks\win7_amd64\SophosBootTasks.exe, target: C:\Windows\system32\

2017-07-05 11:04:34 CopyOtherFiles: Action succeeded

2017-07-05 11:04:34 RegisterBufferOverflowProtection: Action started

2017-07-05 11:04:34 RegisterBufferOverflowProtection: BopsUnregister: could not get short path to DLL. It will not be unregistered.

2017-07-05 11:04:34 RegisterBufferOverflowProtection: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.

2017-07-05 11:04:34 RegisterBufferOverflowProtection: BOPS path already exists

2017-07-05 11:04:34 RegisterBufferOverflowProtection: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:34 RegisterBufferOverflowProtection: BOPS path already exists

2017-07-05 11:04:34 RegisterBufferOverflowProtection: Action succeeded

2017-07-05 11:04:34 RestoreExcludedProcesses: Action started

2017-07-05 11:04:34 RestoreExcludedProcesses: RestoreExcludedProcesses

2017-07-05 11:04:34 RestoreExcludedProcesses: Empty excluded processes property. Nothing to be done.

2017-07-05 11:04:34 RestoreExcludedProcesses: Action succeeded

2017-07-05 11:04:34 StartDriverServices: Action started

2017-07-05 11:04:34 StartDriverServices: IsServiceRunning: Unable to get a handle to requested service skmscan. Returning false.

2017-07-05 11:04:34 StartDriverServices: Unable to get a handle to kms service - service will not be started until next reboot

2017-07-05 11:04:34 StartDriverServices: Action succeeded

2017-07-05 11:04:35 CreateUserGroups: Action started

2017-07-05 11:04:36 CreateUserGroups: Local name of well-known group Administrators is Administrators

2017-07-05 11:04:36 CreateUserGroups: Local name of well-known group PowerUsers is Power Users

2017-07-05 11:04:36 CreateUserGroups: Local name of well-known group Users is Users

2017-07-05 11:04:36 CreateUserGroups: Failed to add the members of group PowerUsers to SophosPowerUser group

2017-07-05 11:04:36 CreateUserGroups: Adding LOCAL SYSTEM to the SophosAdministrator role in the machine file

2017-07-05 11:04:39 CreateUserGroups: Action succeeded

2017-07-05 11:04:39 PurgeIOfficeAVCache: Action started

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: Opened key name S-1-5-21-785017407-1344295933-1538882281-3884\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\Component Categories\{56FFCC30-D398-11D0-B2AE-00A0C908FA49}

2017-07-05 11:04:39 PurgeIOfficeAVCache: Unable to remove Enum sub key: 0x2

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: Opened key name S-1-5-21-785017407-1344295933-1538882281-3884\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\Component Categories64\{56FFCC30-D398-11D0-B2AE-00A0C908FA49}

2017-07-05 11:04:39 PurgeIOfficeAVCache: Unable to remove Enum sub key: 0x2

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: Opened key name S-1-5-21-785017407-1344295933-1538882281-6932\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\Component Categories64\{56FFCC30-D398-11D0-B2AE-00A0C908FA49}

2017-07-05 11:04:39 PurgeIOfficeAVCache: Unable to remove Enum sub key: 0x2

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:39 PurgeIOfficeAVCache: Action succeeded

2017-07-05 11:04:39 EnableAttachmentScanning: Action started

2017-07-05 11:04:39 EnableAttachmentScanning: ScanWithAntiVirus value is already set to 3

2017-07-05 11:04:39 EnableAttachmentScanning: Action succeeded

2017-07-05 11:04:39 AddDomainGroups: Action started

2017-07-05 11:04:39 AddDomainGroups: Found SophosDomainUser group

2017-07-05 11:04:39 AddDomainGroups: Found SophosDomainPowerUser group

2017-07-05 11:04:39 AddDomainGroups: Found SophosDomainAdministrator group

2017-07-05 11:04:39 AddDomainGroups: Added SophosDomainAdministrator group to SophosAdministrator group

2017-07-05 11:04:39 AddDomainGroups: Added SophosDomainPowerUser group to SophosPowerUser group

2017-07-05 11:04:39 AddDomainGroups: Added SophosDomainUser group to SophosUser group

2017-07-05 11:04:39 AddDomainGroups: Action succeeded

2017-07-05 11:04:46 SetSAVAdminUpdateBegin: Action started

2017-07-05 11:04:46 SetSAVAdminUpdateBegin: Action succeeded

2017-07-05 11:04:46 UpdateSAVI: Action started

2017-07-05 11:04:46 UpdateSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate

2017-07-05 11:04:46 UpdateSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__

2017-07-05 11:04:46 UpdateSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate

2017-07-05 11:04:46 UpdateSAVI: UpdateRequest signalled

2017-07-05 11:04:46 UpdateSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended

2017-07-05 11:04:46 UpdateSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__

2017-07-05 11:04:46 UpdateSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended

2017-07-05 11:04:46 UpdateSAVI: MSCM version orig:  new: 0.3.0.90

2017-07-05 11:04:46 UpdateSAVI: Copying MSCM from: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\savmscm.dll to: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\savmscm.dll

2017-07-05 11:04:46 UpdateSAVI: Registered MSCM

2017-07-05 11:04:47 UpdateSAVI: SAVI dll was installed successfully

2017-07-05 11:04:47 UpdateSAVI: Action succeeded

2017-07-05 11:04:48 SetFolderPermissions: Action started

2017-07-05 11:04:48 SetFolderPermissions: We are running on XP or higher - adding LocalService to permissions on config files

2017-07-05 11:04:48 SetFolderPermissions: We are running on XP or higher - adding LocalService to permissions on config files

2017-07-05 11:04:48 SetFolderPermissions: Action succeeded

2017-07-05 11:04:52 CreateTamperProtectionRegKey: Action started

2017-07-05 11:04:52 CreateTamperProtectionRegKey: Action succeeded

2017-07-05 11:04:53 SetServiceXP: Action started

2017-07-05 11:04:53 SetServiceXP: Action succeeded

2017-07-05 11:04:53 SetSAVServiceSID: Action started

2017-07-05 11:04:53 SetSAVServiceSID: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:53 SetSAVServiceSID: Action succeeded

2017-07-05 11:04:53 SetServiceSecurity: Action started

2017-07-05 11:04:53 SetServiceSecurity: Adding SYSTEM_MANDATORY_LABEL_NO_EXECUTE_UP to SavService launch permissions

2017-07-05 11:04:53 SetServiceSecurity: Adding SYSTEM_MANDATORY_LABEL_NO_EXECUTE_UP to SavService launch permissions

2017-07-05 11:04:53 SetServiceSecurity: Action succeeded

2017-07-05 11:04:53 SetServiceRecoveryActions: Action started

2017-07-05 11:04:53 SetServiceRecoveryActions: Action succeeded

2017-07-05 11:04:53 InstallDeviceControl: Action started

2017-07-05 11:04:53 InstallDeviceControl: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:04:53 InstallDeviceControl: Action succeeded

2017-07-05 11:04:53 SetAdminGroupDescription: Action started

2017-07-05 11:04:53 SetAdminGroupDescription: Action succeeded

2017-07-05 11:04:53 SetPowerGroupDescription: Action started

2017-07-05 11:04:53 SetPowerGroupDescription: Action succeeded

2017-07-05 11:04:53 SetUserGroupDescription: Action started

2017-07-05 11:04:53 SetUserGroupDescription: Action succeeded

2017-07-05 11:04:53 SetOnAccessGroupDescription: Action started

2017-07-05 11:04:54 SetOnAccessGroupDescription: Action succeeded

2017-07-05 11:04:54 DisablePUADetection: Action started

2017-07-05 11:04:54 DisablePUADetection: Action succeeded

2017-07-05 11:04:54 DeleteExpiredCaches: Action started

2017-07-05 11:04:54 DeleteExpiredCaches: Action succeeded

2017-07-05 11:04:54 EnableJournals: Action started

2017-07-05 11:04:54 EnableJournals: Checking journal for active volumes.

2017-07-05 11:04:54 EnableJournals: Journaling already enabled for on \\?\Volume{f2978144-5cb8-11e3-a09d-806e6f6e6963}\

2017-07-05 11:04:54 EnableJournals: Journaling already enabled for on \\?\Volume{f2978146-5cb8-11e3-a09d-806e6f6e6963}\

2017-07-05 11:04:54 EnableJournals: Action succeeded

2017-07-05 11:04:54 DisableWebProtection: Action started

2017-07-05 11:04:54 DisableWebProtection: DisableWebProtection: OK

2017-07-05 11:04:54 DisableWebProtection: Action succeeded

2017-07-05 11:04:54 DisableSxlLookups: Action started

2017-07-05 11:04:54 DisableSxlLookups: DisableSxlLookups: OK

2017-07-05 11:04:54 DisableSxlLookups: Action succeeded

2017-07-05 11:04:54 CheckSNMPDLLPresence: Action started

2017-07-05 11:04:54 CheckSNMPDLLPresence: Action succeeded

2017-07-05 11:04:54 UpdateSXLServerList: Action started

2017-07-05 11:04:54 UpdateSXLServerList: LoadSophtainerData: GetSophtainerSection(C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SXLConfig.dat) returned 0. (180 bytes returned)


2017-07-05 11:04:54 UpdateSXLServerList: ExtractSXLServerConf: 0, 4, 4

2017-07-05 11:04:54 UpdateSXLServerList: Action succeeded

2017-07-05 11:04:54 GenerateSavMachineId: Action started

2017-07-05 11:04:54 GenerateSavMachineId: Sav machine id = EB887FE9-7F7E-46F8-8BC9-FEFDA3625B1B

2017-07-05 11:04:54 GenerateSavMachineId: Action succeeded

2017-07-05 11:04:54 SetSAVAdminUpdateComplete: Action started

2017-07-05 11:04:54 SetSAVAdminUpdateComplete: Action succeeded

2017-07-05 11:04:54 RunPreLaunchScripts: Action started

2017-07-05 11:04:54 RunPreLaunchScripts: RunPreLaunchScripts: No entries.

2017-07-05 11:04:54 RunPreLaunchScripts: Action succeeded

2017-07-05 11:04:55 BootDriverStartup: Action started

2017-07-05 11:04:55 BootDriverStartup: Boot driver restored: disabled

2017-07-05 11:04:55 BootDriverStartup: Action succeeded

2017-07-05 11:04:55 UninstallSecurityCenter: Action started

2017-07-05 11:04:55 UninstallSecurityCenter: Error returned from CAntiVirusProvider::Uninstall() was: -2147467259

2017-07-05 11:04:55 UninstallSecurityCenter: Error returned from CAntiSpywareProvider::Uninstall() was: -2147467259

2017-07-05 11:04:55 UninstallSecurityCenter: Action succeeded

2017-07-05 11:04:55 RollbackInstallDeviceControl: Action started

2017-07-05 11:04:55 RollbackInstallDeviceControl: Action succeeded

2017-07-05 11:04:56 RemoveTamperProtectionRegKey: Action started

2017-07-05 11:04:56 RemoveTamperProtectionRegKey: Action succeeded

2017-07-05 11:04:56 RemoveSAVI: Action started

2017-07-05 11:04:56 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate

2017-07-05 11:04:56 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__

2017-07-05 11:04:56 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate

2017-07-05 11:04:56 RemoveSAVI: UpdateRequest signalled

2017-07-05 11:04:56 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended

2017-07-05 11:04:56 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__

2017-07-05 11:04:56 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended

2017-07-05 11:04:56 RemoveSAVI: Action succeeded

2017-07-05 11:05:02 DeleteUserGroups: Action started

2017-07-05 11:05:02 DeleteUserGroups: We are not a domain controller: Attempting to delete local user groups

2017-07-05 11:05:02 DeleteUserGroups: Action succeeded

2017-07-05 11:05:02 UpdateDesktopMessaging: Action started

2017-07-05 11:05:02 UpdateDesktopMessaging: UpdateDesktopMessaging: Could not delete SAVPlugin registry key(2)

2017-07-05 11:05:02 UpdateDesktopMessaging: Action succeeded

2017-07-05 11:05:02 RollbackUpdateSavAdapterDll: Action started

2017-07-05 11:05:02 RollbackUpdateSavAdapterDll: Action succeeded

2017-07-05 11:05:02 DeleteOtherFiles: Action started

2017-07-05 11:05:03 DeleteOtherFiles: Unable to get list of engine files from C:\Program Files (x86)\Sophos\Sophos Anti-Virus\engsync.upd

2017-07-05 11:05:03 DeleteOtherFiles: Unregistered MSCM

2017-07-05 11:05:03 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf00 with error: Access is denied.



2017-07-05 11:05:03 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf01 with error: Access is denied.



2017-07-05 11:05:03 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf08 with error: Access is denied.



2017-07-05 11:05:03 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll.stf00 with error: Access is denied.



2017-07-05 11:05:03 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll.stf08 with error: Access is denied.



2017-07-05 11:05:03 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.

2017-07-05 11:05:03 DeleteOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2017-07-05 11:05:03 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll detoured exists, proceeding to rename it & mark for delete.

2017-07-05 11:05:03 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.

2017-07-05 11:05:03 DeleteOtherFiles: Deleting config file folder

2017-07-05 11:05:03 DeleteOtherFiles: Failed to delete config folder, 2

2017-07-05 11:05:03 Error deleting file: C:\ProgramData\Sophos\Sophos Anti-Virus\\Infected\Low with error: Access is denied.



2017-07-05 11:05:03 DeleteOtherFiles: Action succeeded

2017-07-05 11:05:03 ForceDeleteUserPlugin: Action started

2017-07-05 11:05:03 ForceDeleteUserPlugin: Error deleting DesktopMessaging registry key. Returned error was: The system cannot find the file specified.



2017-07-05 11:05:03 ForceDeleteUserPlugin: Error deleting user pluging registry key. Returned error was: The system cannot find the file specified.



2017-07-05 11:05:03 ForceDeleteUserPlugin: Action succeeded

2017-07-05 11:05:03 ForceDeleteFiles: Action started

2017-07-05 11:05:03 ForceDeleteFiles: Action succeeded

2017-07-05 11:05:03 RunErrorScripts: Action started

2017-07-05 11:05:03 RunErrorScripts: Action succeeded

2017-07-05 11:05:03 RestoreMovedFiles: Action started

2017-07-05 11:05:03 RestoreMovedFiles: Action succeeded

2017-07-05 11:05:03 SetUpdateFailed: Action started

2017-07-05 11:05:03 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update

2017-07-05 11:05:03 SetUpdateFailed: Action succeeded

 

 

 



This thread was automatically locked due to age.
  • Hi Evan,

    Please perform the following on the affected machine. Please take a backup of the registry before making any changes so that in case this doesn't work, you could restore the old settings.

    1. Open up the registry

    2. Navigate to '[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\WinTrust\Trust Providers\Software Publishing]'

    3. Look for the key "State"=dword:"

    4. Modify the following key to '00023c00' if it isn't set to that already.

    5. It should then read '0x00023c00 (146432)'

    6. Reboot the machine.

    7. Run the script to perform the install once again or simply right-click the Sophos client menu and update.

    Let me know if this helps resolve the issue.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • That REG key was already set to what it was supposed to be.  I rebooted the machine again, I then tried the updated and it failed again.