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Old Antivirus not uninstalling when install Sophos Endpoint Software

Z.I. Siddiqui

While deploying the agent to a workstation, Endpoint software does not uninstall old antivirus application and gives error of installation. I have Trend Micro.

Please someone help.....



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  • 0

    Hello Z.I. Siddiqui,

    which version of the agent do you (want to) deploy and by what method? And just Trend Micro is too generic.
    Please see the List of third-party security software removed ... and some general information of the Competitor Removal Tool.

    Christian

  • 0 in reply to QC

    Hi Christian,

     

    We have purchased Endpoint enterprise software V 5.5.0 and trying to install the product on the PCs on network via console. when selecting a system and trying to "Protect computer", it starts installation of agent but return with error "Installation failed. The computer may need additional configuration before installation. See knowledgebase article 29287.Date/time                Code      Description                             

                                               7/3/2017 4:36:27 PM      00000049  Cancelled Sophos installation and removal of third-party security software. The software being removed may include a firewall or other component that is not being replaced. Make sure the package you are installing provides equivalent protection to the package being removed."

  • 0 in reply to Z.I. Siddiqui

    Hello Z.I. Siddiqui,

    the second article I've linked describes how to modify the configuration for such cases.

    Christian

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