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New Admin, need help

Mark Malone

Hello all,

 

New admin, never used Sophos before.  Upgraded to the latest version 5.5.0 SEC.  The problem I am having is that I cannot get Sophos to update. I receive the following three errors: 

80040404 Threat Detection data update failed

80040406 Delivery failed software subscription "Recommended".  Access to the source update location is denied or the location is otherwise unavailable

80040401 Software Update Failed

 

I have consulted the following KB's:

https://community.sophos.com/kb/en-us/66176  There are zero items in the working folder.

Any help would be appreciated!

-Mark



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  • 0 in reply to Mark Malone

    Sophos AutoUpdate and Sophos Update Manager, when they update from Sophos download warehouses of files.  These are a bunch of XML and DAT files with content derived file names.

    Looking in your log I see:

    2017-06-23 12:00:59 : Cmd-ALL << [I1013][60b6adb49156b8b6488ecfe1a7ae082ex000.dat] Synchronised.
2017-06-23 12:00:59 : Cmd-ALL << [I1012][3ea4cbf152e240d4ce2cc6ccf9d04965x000.dat] Synchronising...
2017-06-23 12:00:59 : Cmd-ALL << [I1013][3ea4cbf152e240d4ce2cc6ccf9d04965x000.dat] Synchronised.
2017-06-23 12:00:59 : Cmd-ALL << [I1012][92004776b4395d9bc35b023577a4cc5ex000.dat] Synchronising...
2017-06-23 12:00:59 : Cmd-ALL << [I1013][92004776b4395d9bc35b023577a4cc5ex000.dat] Synchronised.
2017-06-23 12:00:59 : Cmd-ALL << [I1012][da392033c9d16cb8a3d024640531bf36x000.dat] Synchronising...
2017-06-23 12:00:59 : Error during package synchronisation: File copy failed.
2017-06-23 12:00:59 : File copy failed.
2017-06-23 12:00:59 : Details: File - da392033c9d16cb8a3d024640531bf36x000.dat
2017-06-23 12:00:59 : Details: From - adapter|{adapter|{adapter|{http|d1.sophosupd.com/.../|}|}|}|
2017-06-23 12:00:59 : Details: To - file|C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse|
2017-06-23 12:00:59 : <WARNING> Sync iteration failed. CurrentResult: 6, Error: File copy failed.

    This file 92004776b4395d9bc35b023577a4cc5ex000.dat was fine but for some reason there was an issue with da392033c9d16cb8a3d024640531bf36x000.dat.  This would have been fetched from:
    d1.sophosupd.com/.../da392033c9d16cb8a3d024640531bf36x000.dat
    I was expecting you might have a problem downloading this file if it was being blocked/changed/replaced by a gateway device.

    If you can download the file, you could even md5 checksum it and see it matches the file name.

    You could copy it to the warehouse directory (default: C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse\) and trigger another update.

    Regards,
    Jak

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