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Upgrade error when updating to Enterprise console 4 on a air gapped network

NLNAV

Hello,

I'm trying to upgrade my enterprise console 3.0 to 4.0 en finally to 4.5. The upgrade of the console succeeded but i receive an error when i want to configure the update manager. The error is: "couldn't create cataloque sdds.local".

The enterprise console is on an air gapped network. I copy the complete library folder from an server connected to the internet to my air gapped server. The sophos service account has full control on the folder where i copy the library.

I have a seperate SQL server which is succesfully upgraded to 4.0.

The server which is connected to the internet is not yet upgraded to 4.0. Can this be the problem? Can i still use the update's on my old (3.0) configuration when i upgrade this server to 4.0?

Are there any idea's what the problem could be when is not the update folder?

Witht best regards,

Peter

:10299


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    There is also a new folder

    That's the "Distribution" folder, Peter. For whatever reason the SUM was not "fully configured" and although it downloaded "something" it did not think that it should it also write it to a CID. No wonder you did not get any additional messages as these usually refer to an active subscription. The CIDs are what the clients need to update their software - the "additional" SUM only needs the warehouse but it might be that this was incomplete (just compare the number of files in the copy with the main one- before copying again of course).

    After the copy the logviewer on your air-gapped server should tell you whether it deployed anything.

    Christian

    :10789
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  • 0

    There is also a new folder

    That's the "Distribution" folder, Peter. For whatever reason the SUM was not "fully configured" and although it downloaded "something" it did not think that it should it also write it to a CID. No wonder you did not get any additional messages as these usually refer to an active subscription. The CIDs are what the clients need to update their software - the "additional" SUM only needs the warehouse but it might be that this was incomplete (just compare the number of files in the copy with the main one- before copying again of course).

    After the copy the logviewer on your air-gapped server should tell you whether it deployed anything.

    Christian

    :10789
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