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Sophos Endpoint Software Error to connect Adminstration Server console

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Error to connect Adminstration Server console

Ivan Mañero over 7 years ago

Buenas tardes,

Hemos procedido a actualizar nuestra Software Sophos Enterprise console de la versión 5.4 a la version 5.5.0

Una vez finalizada la instalación nos aaparece el siguiente mensaje de error:

FALLÓ LA CONEXION AL SERVIDOR DE ADMINISTRACION.

NO SE PUDO CONECTAR AL SERVIDOR DE ADMINISTRACION:

ESTO PUEDE DEBERSE A PROBLEMAS DE LA RED PUNTUAL

Pódeis ayudarnos?

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0 QC over 7 years ago

Hello and buenos días Ivan Mañero,

lamentablemente yo no hablo español.
Please see Management server connection failed, if it doesn't help give us some details (e.g. is the management service started, message in the Windows Event log).

Christian
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0 Ivan Mañero over 7 years ago in reply to QC

Hi Cristian,

We have this error Later of update v.5.4.0 to v.5.5.0.

Falló la inicialización.

Step: Migrating data if necessary
Error: std::runtime_error. Database upgrade failed. Please see KBA 113946.
Data: ErrorUnexpected

We will be executed your link https://community.sophos.com/kb/en-us/17508.

Now, the new error: The user xxxx\administrador have not asigned any role.

Do you have help me?

King Regards.
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0 QC over 7 years ago in reply to Ivan Mañero

Hello Ivan Mañero,

I think you want to keep your data, thus you'd have to run UpgradeDB.exe as per https://community.sophos.com/kb/en-us/113946, in particular UpgradeDB.exe -debug -sourceVersion=540. Before doing so run UpgradeDB.exe -reset. Or did you already drop the SOPHOS540 database as per 17508? If so, do you have a backup?

Please see also Unable to open Enterprise Console with the error: "The user [username] does not have any assigned roles" which applies to the error you get. You should be able to open the console and check whether the data has indeed been migrated.

Christian
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