PLEASE READ Advisory: Kernel memory issue affecting multiple OS (aka F**CKWIT, KAISER, KPTI, Meltdown & Spectre) for the latest updates.
In some cases the Sophos database is not fully upgraded by the management server installer. There are various reasons for the Sophos database not having been upgraded, the most common are:
In any case you may have to run the UpgradeDB.exe command to migrate the data from the previous Sophos database to the latest version. This article explains how to use the UpgradeDB.exe program to upgrade (i.e., transfer data from) a previous Sophos database to the current. This is the same tool called during the upgrade of the management server component.
Known to apply to the following Sophos product(s) and version(s) Enterprise Console 5.1.0Enterprise Console 5.2.0Enterprise Console 5.2.1Enterprise Console 5.2.1 R2Enterprise Console 5.2.2Enterprise Console 5.3.0Enterprise Console 5.3.1Enterprise Console 5.4.1Enterprise Console 5.5.0Enterprise Console 5.4.0
\Program Files\Sophos\Enterprise Console\
\Program Files (x86)\Sophos\Enterprise Console\
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\EE\Management Tools\DatabaseConnectionMS HKEY_LOCAL_MACHINE\SOFTWARE\(Wow6432Node)\Sophos\EE\Management Tools\DatabaseConnectionMS
Note: For a list of supported upgrade paths see article 119105.
upgradedb.exe -debug -sourceVersion=540
upgradedb.exe -debug -sourceVersion=521
upgradedb.exe -debug -sourceVersion=52
upgradedb.exe -debug -sourceVersion=51
upgradedb.exe -debug -sourceVersion=50
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