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Sophos Endpoint Security Control install fails on server

Andrew Kerrison

Hello,

I was wondering if anyone had any suggestions on the following issue I have on my network.

I have recently migrated our Sophos installs across to Sophos Central, to include the Sophos Endpoint Protection and the Intercept X packages.

Using the Sophos Cloud Migration Tool I have managed to migrate across the mijority of our devices and servers - apart from one.

We have a file server that fails when trying to install the server client.  The message that we recieved is that it cannot connect to the internet to get the setting required.  It therfore does not download the software, the update config etc.  The Internet is working correctly, and has exactely the same settings as a similar server for when the install did work.

I have tried to install the software manually too but with no joy.

Windows firewall is configured correctly and there are no 3rd party pieces of software that are preventing this.

Has anyone else had a similar issue?  Or are there some config files that could be changed manaually?

Many thanks for any assistance.

Andrew



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  • 0

    Hello Andrew,

    first of all, the Central group would be the better place (I know, the Endpoint forum name is misleading).

    It's not clear (but I have no experience with the Cloud Migration Tool or Central) where you get the message - could you perhaps post a screenshot?
    How did you try to install manually - there should be some installer log files that perhaps provide some additional information.

    Christian

  • 0 in reply to QC

    Christian,

    Thanks for the quick response.  I have re submitted the query on the Sophos Central forum as advised.

    The installation process does run through with only a warning regards the internet connection.  The install does successfully uninstall the older versions and seems to to stop on the Installing the Update information.

    I have checked some of the log files, but there is nothing I can find other than error relating to the internet connection.

    I manaully installed the software by donwloading the exe file from the Sophos Central dashboard.

    Thanks again

     

    Andrew

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