More on the latest 'Petya' Ransomware outbreak here
This article provides information on the Sophos Central installer log locations for both Windows and Mac.
If you need to provide this information to Support please run the Sophos Diagnostic Utility to capture the relevant information. For more information see article 33533.
Applies to the following Sophos product(s) and version(s) Sophos Central Admin
Running 'SophosInstall.exe' creates the following logs in the user's temporary directory, this is typically referred to as %temp%, e.g.:
The logs are as follows:
The default level of logging for the installer is written to the file 'install.log'. This file can be found in the following location by default:
One way to easily find the log is using 'Console' app and locate install.log under the '/var/log/' section on the left hand tree menu.
If the above level of logging is insufficient to diagnose the problem it may be necessary to re-run the installer again with debug logging enabled. To enable additional logging do as follows:
sudo syslog -c 0 -d
sudo syslog -c 0 off
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.