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This article provides information on the Sophos Central installer log locations for both Windows and Mac.
Note: If you need to provide this information to Support please run the Sophos Diagnostic Utility to capture the relevant information. The following sections are covered:
Applies to the following Sophos products and versions Sophos Central Admin
Running SophosInstall.exe creates the following logs in the user's temporary directory, this is typically referred to as %temp%, e.g.:
To confirm your temp location, run the command in an elevated command prompt: set and find the variable called TEMP.
Note: If the SophosInstall.exe is being run as a system, for example as deployed with a start-up script, then the logs will be in %windir%\temp\. E.g. C:\windows\temp\.
The logs are as follows:
The default level of logging for the installer is written to the file install.log. This file can be found in the following location by default: /private/var/log/install.log
One way to easily find the log is using Console app and locate install.log under the /var/log/ section on the left hand tree menu.
If the above level of logging is insufficient to diagnose the problem it may be necessary to re-run the installer again with debug logging enabled. To enable additional logging do as follows:
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