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Endpoint Security & Control cannot contact the Sophos server and update

Ray66

Hello

Mt Sophos Endpoint S & C has failed to autoupdate itself for a while now. When I try and update it manually it says it is unable to contact the server. Below is a small view from the log that seems to show that SAVXP download from the server failed - I'm not sure what this means. Help!!

Time: 30/03/2011 09:33:01
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:33:00
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:33:00
Message: Installation of Sophos Client Firewall skipped
Module: ALUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:33:00
Message: Downloading phase completed
Module: ALUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:32:59
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: CIDUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:32:58
Message: Downloading product SAVXP from server Sophos
Module: CIDUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:32:41
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:32:41
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:32:40
Message: Product cache update from primary server successfully finished
Module: SDDSUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:32:40
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:32:39
Message: Product cache update from primary server successfully finished
Module: SDDSUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:32:39
Message: Downloading product Sophos Client Firewall from server Sophos
Module: SDDSUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:32:37
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: CIDUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:32:37
Message: Downloading product SAVXP from server Sophos
Module: CIDUpdate
Process ID: 1348
Thread ID: 5908

Time: 30/03/2011 09:32:36
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 1348
Thread ID: 5908

:11227


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  • 0

    Hello Ray66,

    so your computer is configured to update directly from Sophos (why?) and it seems to work for AU and SCF but not SAVXP. Please check the ALUpdateyyyymmddTtt...tt.log in C:\Program Files\Sophos\AutoUpdate\Logs or C:\ProgramData\Sophos\AutoUpdate\Logs) for details. Search for SAVXP, it should be easy to spot the error.

    Christian

    :11239
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  • 0

    Hello Ray66,

    so your computer is configured to update directly from Sophos (why?) and it seems to work for AU and SCF but not SAVXP. Please check the ALUpdateyyyymmddTtt...tt.log in C:\Program Files\Sophos\AutoUpdate\Logs or C:\ProgramData\Sophos\AutoUpdate\Logs) for details. Search for SAVXP, it should be easy to spot the error.

    Christian

    :11239
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