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"could not contact server" message comes up each time i try to update PLEASE HELP!

harryv
:11827


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    Hello Recha,

    the details of the error should be in the ALUpdate<timestamp>.log in [%programfiles%|%programdata%]\Sophos\AutoUpdate\Logs on the client. Just search for Attempting to make a connection to remote machine \\CTM-2K8\SophosUpdate\CIDs\S000\SAVSCFXP\ - the following line(s) will likely contain a specific error code, please post them here.

    Christian

    :11975
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  • 0

    Hello Recha,

    the details of the error should be in the ALUpdate<timestamp>.log in [%programfiles%|%programdata%]\Sophos\AutoUpdate\Logs on the client. Just search for Attempting to make a connection to remote machine \\CTM-2K8\SophosUpdate\CIDs\S000\SAVSCFXP\ - the following line(s) will likely contain a specific error code, please post them here.

    Christian

    :11975
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