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"could not contact server" message comes up each time i try to update PLEASE HELP!

harryv
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    Hi everybody,

    I have the same issue than harryv, when i try to update workstation "couldn't contact the server".

    It's a fresh install (new server), in domain, SEC4.5.

    In log update, my problem is here :

    Durée: 13/04/2011 19:54:09
    Message: ERREUR : le téléchargement de SAVXP a échoué depuis le serveur \\CTM-2K8\SophosUpdate\CIDs\S000\SAVSCFXP\
    Module: CIDUpdate
    ID du processus: 6440
    ID du thread: 6760

    It's just one line from the log, if you want to see the rest, i can post it.

    I disabled windows firewall, put sophosupdatemgr as domain admin.... i don't have windows indexation service running.

    When i look to the SEC, in details updates (sorry i'm french so i don't know the exact terms in english gui) the error code 0x0000006b.

    I reinstalled workstation from the folder SAVSCFXP of my server...

    I'm really desperate, anyone see the problem ??

    Thank you very much everyone

    :11949
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  • 0

    Hi everybody,

    I have the same issue than harryv, when i try to update workstation "couldn't contact the server".

    It's a fresh install (new server), in domain, SEC4.5.

    In log update, my problem is here :

    Durée: 13/04/2011 19:54:09
    Message: ERREUR : le téléchargement de SAVXP a échoué depuis le serveur \\CTM-2K8\SophosUpdate\CIDs\S000\SAVSCFXP\
    Module: CIDUpdate
    ID du processus: 6440
    ID du thread: 6760

    It's just one line from the log, if you want to see the rest, i can post it.

    I disabled windows firewall, put sophosupdatemgr as domain admin.... i don't have windows indexation service running.

    When i look to the SEC, in details updates (sorry i'm french so i don't know the exact terms in english gui) the error code 0x0000006b.

    I reinstalled workstation from the folder SAVSCFXP of my server...

    I'm really desperate, anyone see the problem ??

    Thank you very much everyone

    :11949
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