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M86 Mobile Client and Sophos 9.5

RSDTech

We use a M86 webfilter appliance and thier mobile client on our laptops to keep them behind the filter when they are not in our buildings.  It keeps a lot of spyware and other bad things off of our laptops and up until now it has worked fairly well.

We recently upgraded from 9.0 to 9.5 and now if I install the M86 Mobile Client after Sophos has been installed, it destroys the IP stack so that I no longer get an IP from my DHCP server.  If I hard code the IP, I can ping IP addresses, but DNS doesn't work at all.  I have to uninstall the mobile client to get the computer usable again.

If I install the Mobile Client prior to installing Sophos, it all works.    My group policy installs Sophos on the first boot after joining the domain.  If it's a laptop, we then install the M86 Mobile Client.  We cannot do that at this time and I'll have to disable my current Sophos installation policy and wait until the mobile client is installed and then install Sophos. 

With Sophos 9.0 it didn't do this.

:7709


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    Thanks Jak!!

    I was heading down that path when I saw your post.  If I disable the Sophos web protection, (I did so with a new Sophos AV policy from my Enterprise console) then wait for the policy to update, I can then install the M86 mobile client without issues.  It continues to be just fine if I enable the web protection again.  Obviously the order of the items in the LSP matters.  I've seen one tool that shows and can disable LSP providers (LSPFix.exe), but haven't seen anything that might let you try to change the order of the providers.

    Russ

    :7793
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  • 0

    Thanks Jak!!

    I was heading down that path when I saw your post.  If I disable the Sophos web protection, (I did so with a new Sophos AV policy from my Enterprise console) then wait for the policy to update, I can then install the M86 mobile client without issues.  It continues to be just fine if I enable the web protection again.  Obviously the order of the items in the LSP matters.  I've seen one tool that shows and can disable LSP providers (LSPFix.exe), but haven't seen anything that might let you try to change the order of the providers.

    Russ

    :7793
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