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M86 Mobile Client and Sophos 9.5

RSDTech

We use a M86 webfilter appliance and thier mobile client on our laptops to keep them behind the filter when they are not in our buildings.  It keeps a lot of spyware and other bad things off of our laptops and up until now it has worked fairly well.

We recently upgraded from 9.0 to 9.5 and now if I install the M86 Mobile Client after Sophos has been installed, it destroys the IP stack so that I no longer get an IP from my DHCP server.  If I hard code the IP, I can ping IP addresses, but DNS doesn't work at all.  I have to uninstall the mobile client to get the computer usable again.

If I install the Mobile Client prior to installing Sophos, it all works.    My group policy installs Sophos on the first boot after joining the domain.  If it's a laptop, we then install the M86 Mobile Client.  We cannot do that at this time and I'll have to disable my current Sophos installation policy and wait until the mobile client is installed and then install Sophos. 

With Sophos 9.0 it didn't do this.

:7709


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    Hello, It does look like a conflict of LSPs as the "after" shows the additional "BSafe Layered Service Provider" (InetCntrl0012.dll) having been added.  It's not on this list:

    http://www.sophos.com/support/knowledgebase/article/111203.html

    though so you might want to get in touch with Support.

    For the short term you might have to disable one of the LSPs as I assume each product works fine in isolation.  If you choose to disable the Sophos LSP, turning off "web protection" in the policy or locally and rebooting should remove Sophos.  You might want to check after the machine starts up there are no entries for Sophos in the same command you ran previously.  I assume everything works again?

    Regards,

    Jak

    :7763
Reply
  • 0

    Hello, It does look like a conflict of LSPs as the "after" shows the additional "BSafe Layered Service Provider" (InetCntrl0012.dll) having been added.  It's not on this list:

    http://www.sophos.com/support/knowledgebase/article/111203.html

    though so you might want to get in touch with Support.

    For the short term you might have to disable one of the LSPs as I assume each product works fine in isolation.  If you choose to disable the Sophos LSP, turning off "web protection" in the policy or locally and rebooting should remove Sophos.  You might want to check after the machine starts up there are no entries for Sophos in the same command you ran previously.  I assume everything works again?

    Regards,

    Jak

    :7763
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