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Hourglass

Jvuz

Hello,

I'm having another problem with the enterprise console. I installed Sophos on 2 machines via the console, but they keep showing an hourglass. is this normal?

Jo

:12293


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    Hello Jo,

    an hourglass is this normal - yes and no, in case of a problem it's yes :smileywink:

    Did I understand you correctly that you installed a new console version (4.7?) on a different server? If so - did you export/import the Certification Manager regkeys? Anyway you should check the Sophos Network Communications Report for the correct parent. If the clients have been protected previously, this article might apply.

    Christian

    :12301
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  • 0

    Hello Jo,

    an hourglass is this normal - yes and no, in case of a problem it's yes :smileywink:

    Did I understand you correctly that you installed a new console version (4.7?) on a different server? If so - did you export/import the Certification Manager regkeys? Anyway you should check the Sophos Network Communications Report for the correct parent. If the clients have been protected previously, this article might apply.

    Christian

    :12301
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